Piece Of Cake
(Note that I am not the cake decorator at my store. I have no clue how to build or frost cakes. On this particular day, I am working alone.)
Customer: “Is this ice cream cake vanilla flavored?”
Me: “Yes, ma’am. That’s vanilla ice cream on white cake.”
Customer: “What do you mean, white cake?”
Me: “I mean, there’s white cake inside.”
Customer: “There’s cake in there?”
Me: “Um, well, yes. It is an ice cream cake. It’s made with ice cream and cake.”
Customer: *looking distressed* “Oh…but, I don’t want cake! I want all ice cream! Can you take the cake part out for me?”
Me: “Um, well, I’m not the decorator, so I don’t think–”
Customer: “Just take out the cake part, frost it really quick, and I’ll buy it like that. It can’t be that hard.”
Me: “So…you want me to scrape all the frosting off, take out the cake and throw it out, and then re-frost it for you real quick?”
Customer: “Is that not possible?”
Me: “I’m sorry, ma’am, but no.”
(She ends up buying the cake anyway, but complains under her breath the entire process.)
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?