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Picture This…

, , , , , , | Right | March 23, 2020

Customer: “I need to withdraw $3000 from my account. I am planning to do some shopping today.”

Me: “I can help you with that. All I need is a picture ID from you.”

Customer: “ID? I don’t have one. All I have is a library card.”

Me: “I am sorry, ma’am. Because of the large dollar amount, there is no way for me to do the transaction without a valid picture ID.”

Customer: “This is ridiculous! You are an idiot. I told you I don’t have an ID. It’s my money and I want it now.”

Me: “I agree that it is your money, ma’am, but it’s my job to safeguard that money, so I have to complete the necessary steps to make sure I am giving the money to the right person.”

Customer: “My ID is with my boyfriend. I have a picture of it on my phone. See?”

(She shows me a picture ID on her phone.)

Me: “I am really sorry, ma’am. I cannot give you such a large dollar amount without the actual ID. I could give you a small dollar amount of maybe 100 to 200 with security questions. However, for anything larger, I need the actual ID.”

Customer: “What kind of bank are you? I mean, this is technology. I have a picture of my ID on my phone and it should work. Is your bank so technologically backward? Nowadays, a picture of anything works. You don’t need anything in a physical form. That’s what America is about. I guess you wouldn’t know as you are just an immigrant. But in America, our technology is superior and a picture of anything works. Understand? So stop being an idiot and give me my money NOW!”

(By now I am a little irritated.)

Me: “Ma’am, I am really sorry. However, what I can do is give you a picture of your money and I am guessing that would work?”

Customer: *storms off*

(My manager was not extremely happy but had a good laugh.)