Picture Imperfect

(I am speaking to a woman who is wanting to specify a ring valued at £4,000.)

Me: “Okay, just to let you know that because the item is valued at over £1,500, you will need to provide proof of its value if you do have to make a claim on it.”

Customer: “So a receipt would be okay?”

Me: “That’ll be fine, but for peace of mind a lot of people take pictures of their more expensive items in case they do need to claim on them because of loss or theft.”

Customer: *long pause* “Um… how am I supposed to take a picture of it if I have lost it?”

Me: “You… you take a picture of it before you lose it.”

Customer: “Oh! That makes more sense now. I thought you were saying I’d have to find it again so I can take a picture to claim for it.”