Picture Imperfect
(I am speaking to a woman who is wanting to specify a ring valued at £4,000.)
Me: “Okay, just to let you know that because the item is valued at over £1,500, you will need to provide proof of its value if you do have to make a claim on it.”
Customer: “So a receipt would be okay?”
Me: “That’ll be fine, but for peace of mind a lot of people take pictures of their more expensive items in case they do need to claim on them because of loss or theft.”
Customer: *long pause* “Um… how am I supposed to take a picture of it if I have lost it?”
Me: “You… you take a picture of it before you lose it.”
Customer: “Oh! That makes more sense now. I thought you were saying I’d have to find it again so I can take a picture to claim for it.”
This story is part of our Flawed Customer Logic roundup!
Read the next roundup story!
Read the roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
