Phoning It In
(A customer phones up five minutes before we close, to try and track some products she ordered but haven’t been delivered.)
Me: “Okay, I’m just going to need to take your contact details, so I can try and trace your order. Can I take your address and your phone number?”
Customer: “I don’t have a phone.”
Me: “How are we speaking now?”
Customer: “I don’t know.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
