Phoning It In

(A customer phones up five minutes before we close, to try and track some products she ordered but haven’t been delivered.)

Me: “Okay, I’m just going to need to take your contact details, so I can try and trace your order. Can I take your address and your phone number?”

Customer: “I don’t have a phone.”

Me: “How are we speaking now?”

Customer: “I don’t know.”