Phoning In The Attitude

Me: “Could I get a large—”

Worker: “Could you please put your phone away before ordering? Thank you.”

Me: “Phone?” *looking at my hand* “Oh, no, this is—”

Worker: “I won’t repeat myself again, sir. If you continue to use your phone while ordering, I will ask you to leave.”

(I open the case and show him the contents.)

Me: “I’m diabetic. This is what I hold my medication in, which I am going to take with my coffee. This doesn’t even look like a phone.”

Worker: *turning red* “Oh, I-I’m sorry. I didn’t realise.”

Me: “No, you didn’t. I actually agree with the policy you’re using, but you can’t just deny service because someone might have a phone in their hand. If they’re actually using it and not paying you any attention, then go ahead. But to do what you just did, it will turn people away.”

(I then left and used the coffee shop across the street.)