Phoned The Wrong Address

(I work in an office supply store.)

Me: “Hi. What can I help you with today?”

Customer: “I need to return this phone.” *holds up a box and a receipt*

Me: “As far as I know, we don’t sell phones here. Are you sure you didn’t mean to take this to [Phone Store in the same shopping center as us]?”

Customer: “No! Isn’t this [address]?”

Me: “Yes, ma’am, but all of the stores in this center have the same address, just different suite numbers—”

Customer: “See?! This is the address on the receipt; this is where the phone came from!”

Me: *looks at the receipt* “Yes. It says [Phone Store] at the top here, and you can see the shop from here; look.” *points out the window; you can see the sign from where we’re standing*

Customer: *stares out the window* “But it says this is the address!”

Me: “I know, ma’am, but it came from [Phone Store]. You can return it there.”

Customer: “But this is the address!”

(She wandered out the door after that.)