Philan-stroppy

(My manager and I are approached by a regular customer who is notorious for being just downright nasty and mean-spirited. She doesn’t believe in donating to charity and always thinks we’re barmy for wanting to help others.)

Customer: “I can’t believe you served that man!”

Manager: “What?”

Customer: “I gave him money in the car park! He said it was for food or a bus or something, and he bought beer! You do know he’s a homeless alcoholic, don’t you?”

Me: “Well, what do you want us to do?”

Customer: “I can’t believe you served him! You shouldn’t have let him buy alcohol! I feel violated!”

(The manager realizes she may be angling for a refund of the gentleman’s beer money.)

Manager: “Unfortunately, ma’am, we are not in control of what happens away from our premises. If he asked you for money and you gave it to him, then that is only your fault. Now, if there’s nothing we can help you with, please have a pleasant Halloween.”

Customer: “I CAN’T BELIEVE YOU LET HIM ABUSE MY MONEY!”

(The customer storms out. The manager turns to me.)

Manager: “I don’t believe for a minute that she gave him money; she’s just trying to cause trouble. She’s probably got a problem with us for being in fancy dress for charity, too!”