Their Personality Needs Some Calibration

, , | Right | June 9, 2017

(To ensure speed and accuracy of drink orders we add milk, sugar, and flavors to drinks by using three different machines. Each machine is calibrated to add a certain amount of product per size of drink. For example, and extra small shot of sugar is about 1 teaspoon, a small is 2 teaspoons, and so on. The same goes for the milk/creamer/skim milk machine; therefore, we can’t really do half shots of anything. A customer tells me that she wants a coffee with the smallest shot of skim milk. I make her the coffee and show it to her before putting the lid on.)

Me: “How’s that?”

Customer: “Oh, no, no, no, no.”

Me: “Would you like more or less milk?”

Customer: “More; that’s not nearly enough.”

(I add a little more milk and bring it back.)

Me: “Is that better?”

Customer: “Oh, no, no. now it’s too light.” *sigh* “But I guess it will do.”

Me: “I’m sorry, ma’am. All our machines are calibrated to a certain amount so it’s hard to get it just right sometimes, you know?”

Customer: “I understand. It must be so hard for you to actually make a coffee with something other than cream. It’s hard for you to understand; I get it. I have to keep it simple with you folks so you don’t get all confused.”

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