Their Personality Needs Some Calibration

(To ensure speed and accuracy of drink orders we add milk, sugar, and flavors to drinks by using three different machines. Each machine is calibrated to add a certain amount of product per size of drink. For example, and extra small shot of sugar is about 1 teaspoon, a small is 2 teaspoons, and so on. The same goes for the milk/creamer/skim milk machine; therefore, we can’t really do half shots of anything. A customer tells me that she wants a coffee with the smallest shot of skim milk. I make her the coffee and show it to her before putting the lid on.)

Me: “How’s that?”

Customer: “Oh, no, no, no, no.”

Me: “Would you like more or less milk?”

Customer: “More; that’s not nearly enough.”

(I add a little more milk and bring it back.)

Me: “Is that better?”

Customer: “Oh, no, no. now it’s too light.” *sigh* “But I guess it will do.”

Me: “I’m sorry, ma’am. All our machines are calibrated to a certain amount so it’s hard to get it just right sometimes, you know?”

Customer: “I understand. It must be so hard for you to actually make a coffee with something other than cream. It’s hard for you to understand; I get it. I have to keep it simple with you folks so you don’t get all confused.”