Personality Changes From 3 To 4

, , , , | Right | November 14, 2017

Me: *answering phone* “Hello, this is [Store]. Can I help you?”

Customer: “Yes, hello, I need to know about a PS4.”

Me: “Okay, I can help you with that. What do you want to know?”

Customer: *suddenly angry and screaming* “NO! YOU IDIOT! A PS4!”

Me: “Yes, ma’am. What would you like to know about a PS4?”

Customer: *suddenly nice again* “Oh! I just need to know how much they are, and if you have them in stock.”

Me: “Well, right now they are [price], but unfortunately we are sold out and will not get any more in until tomorrow morning. I can leave a note to have one held in your name when they come in, though.”

Customer: “What about a PS3?”

Me: “We have several PS3s in stock, and they are only [lower price] right now.”

Customer: “Oh, so, you have PS4s for [lower price]?”

Me: “I’m sorry, ma’am, no. We have PS3s for [lower price] and PS4s for [price].”

Customer: *suddenly screaming again* “YOU STUPID IDIOT! YOU ARE SO STUPID! I NEED A PS4! NOT PS3; PS4, YOU IDIOT!”

Me: “Ma’am, I need you to calm down. If you continue to speak to me in that manner I will terminate this call. I am only trying to answer your questions. I’m sorry that I misunderstood your question. Could you please repeat it for me?”

Customer: *calm again* “That’s all right. I need to know the price of a PS3 and a PS4, and if you have them in stock.”

Me: “Okay, PS3s are [lower price] and we have them in stock. PS4s are [higher price] and we are out of stock, but I can take your name to have one held for you when they come in tomorrow morning.”

Customer: “Okay, I will be at the store in about an hour to pick up my PS4.”

Me: “I’m sorry, ma’am, but if you want a PS4, the soonest we can get it for you will be tomorrow morning, as we have not received them yet.”

Customer: *screaming* “YOU STUPID IDIOT!”

Me: *click*

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