Perhaps He Would Prefer An Abacus
(I am helping a user in one of our accounting firm’s remote offices.)
Caller: “My email isn’t working!”
Me: “Okay, what seems to be the problem?”
Caller: “I already said, my email isn’t working!”
Me: “Okay, so is it not sending email, or is it not opening?”
Caller: “It’s not sending email. This is pathetic! I don’t have time for this!”
Me: “I am here to help you. Does it say ‘connected’ at the lower right hand of the screen?”
Caller: “I don’t know; this isn’t my job! It’s yours, so fix it!”
Me: “I am trying to, sir, but I will need your help with fixing this issue remotely.”
Caller: “No, that’s not what I get paid to do. I am an accountant! I’m not supposed to know how to use a computer!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?