Pepperoni, Cheese, And A Lacking Understanding Of How Time Works

, , , | Right | February 13, 2018

(There is a big sport event near our restaurant. We are packed the whole day. In our restaurant, you pay your order beforehand at a counter. A customer with two kids orders three pizzas, and I inform them about our 40-minute wait. The customer seems to understand this and is fine with the wait. After 20 minutes, the customer comes to me at the counter.)

Customer: “We have waited at least an hour! This is ridiculous!”

Me: “I am terribly sorry for the wait. As you can see, we are full.”

Customer: “My kids are hungry! How dare you keep us waiting this long?! We are in a hurry, and we have waited an hour for just three pizzas!”

Me: “I am so sorry, ma’am. I’ll ask from the kitchen how your order is doing.”

(As I turn around, the chef puts the customer’s pizzas out, ready to be taken to tables.)

Me: “Good news! Your pizzas are ready, and I’ll take them to your table right now.”

Customer: “No! We have waited so long, and we need to get going! I am not eating those pizzas here; we do not have time!”

Me: “How about I put them in pizza boxes, so you can take them with you and eat on your way? Again, I am very sorry for the wait.”

Customer: “No, no! We don’t have time! I want a refund!”

Me: “It really takes almost no time at all for me to pack your pizzas, ma’am, so if you’ll–“

Customer: “I want a refund! I don’t care about those f****** pizzas anymore!”

(I do as the customer asks and start making the refund. It takes a bit of time, as the customer paid with credit card, so our system won’t allow us to refund in cash.)

Me: “Okay, now the money is back in your account. Please take some coffee as you go; it is free of charge for you. Again, I am very sorry about this.”

Customer: “You should be! Now my kids will be very hungry when we drive back home!”

(The customer left and I had to throw away their perfectly good pizzas.)

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