Peppered With Emotion

(I work the front desk at a hotel that offers complimentary shuttle service to local areas. Guests call the front desk when they are ready to be picked up.)

Caller: “I need the shuttle to pick up us.”

Me: “No problem. Where are you guys?”

Caller: “We’re outside Joe’s.”

(There is no business nearby called “Joe’s,” or even anything close to that.)

Me: “I’m sorry. Did you say, ‘Joe’s’?”

Caller: “Yes, ma’am.”

Me: “I apologize, but there isn’t anything close by called ‘Joe’s.’ Could it be something else, or are you possibly dialing the wrong hotel?”

Caller: *suddenly irate* “What the f***?! NO! Your shuttle dropped us off here at Joe’s Peppers less than an hour ago! I demand you pick us up!”

Me: *finally clicks* “Did you say, ‘Joe’s Peppers’? You mean, ‘Jose Peppers’?”

Caller: *silence for a few seconds then starts laughing maniacally* “I called it the wrong thing! Yes! Jose Peppers.”

Me: “Yes, ma’am, no problem. The shuttle will be there for you in about ten minutes.” *hangs up*

Me: *to shuttle driver* “You have a pick-up. Careful, though; she’s a bit of an emotional rollercoaster!”

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