Not Even Pepper Spray Keeps The Customers Away

, , , , , , | Right | March 5, 2018

(We have an attempted robbery and assault in the store where, thankfully, only bear mace is used as a weapon. Because it is summer time, the central air conditioning is running, and the spray is starting to circulate throughout the entire store. Due to the nature of the incident, we have numerous police cars, fire trucks, and ambulances show up within minutes and block off the parking lot for a couple hours. Media outlets are even on scene, taking photos and shooting video. Police cars are blocking both parking lot entrances, and police tape is put up around the store entrance. We’re all standing outside in the fresh air, trying to get the remnants of pepper spray out of our eyes, and just killing time until the police and fire department give us an update on whether we should stay or simply go home for the day. Most of our regular customers are understanding that they can’t come shop or pick up copy centre orders. However, it boggles my mind that the following conversation happens more than a few times, almost always verbatim:)

Customer: *usually busy texting or just generally ignoring all the pretty, flashing lights and walking under the police tape, only to be stymied by the sliding doors that won’t slide* “Why won’t the door open?”

Us: *looking around at everything going around us* “Uh… sir/ma’am, due to the store being a current crime scene, we aren’t allowed inside the building.”

Customer: “But I just need an item/to pick up an order. I’ll just be a minute!”

Us: “The police aren’t letting store employees into the building until they finish up. And even when they do, we still have to wait for the fire department to give us the all-clear. There’s pepper spray circulating through the HVAC right now, and anyone going inside is required to wear a face mask and breather.”

Customer: “I don’t understand. I’ll just be a minute! I don’t see why you won’t let me in!”

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