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Pencil (Skirt) This Down: Listen To Your Customers

, , , , , , | Working | July 12, 2022

My bike needs a tuneup, and I’m too busy to do it myself. My usual bike shop is swamped, so I go to another one that’s close to my work. I get a slightly patronizing vibe from the guy who helps me, but they’ve got decent reviews online, so I leave my bike with them anyway.

A day or so later, I get an email from the shop, letting me know my rear wheel has a crack in the rim, and they can replace it entirely for [total]. I decline, since I have a spare wheel at home, and if the hub is fine, I can rebuild the wheel myself when I have time.

They call me a few days later to say the tuneup is finished. I go there directly after work to pick it up. The mechanic comes out to talk to me.

Mechanic: “I really think you should let us replace the wheel.”

Me: “It’s okay; I’m replacing it myself.”

Mechanic: “But you can’t ride it until it’s replaced.”

Me: “I know.”

Mechanic: “Look, I don’t think you understand. It’s not safe to ride on a cracked rim.”

Me: “I’m aware of that. As I said, I will replace the wheel at the first opportunity.”

Mechanic: *Starting to raise his voice slightly* “You can’t ride it out of here!” 

I glance down at myself, still in my work clothes, and back up at him. 

Me: “Dude, I brought a car to take the bike home in. Did you really think I was planning to cycle in a pencil skirt and heels?”

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What is the absolute most stupid thing you’ve heard a customer say?

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