It Pays To Have Your Complaint Be Genuine

, , , , , , | Right | January 10, 2018

(I approach a table with an elderly couple to drop off the check.)

Customer: “I want to talk to a manager!”

Me: “Was everything all right?”

(I happen to know that everything was all right. I visited their table multiple times; they said everything was fine.)

Customer: “I want to talk to your manager!”

(I go and get the manager, who happens to be my mother. She doesn’t take anyone’s crap, to put it nicely. I tell her they never addressed an issue with me about anything.)

Mother/Manager: “Hello, sir. What’s wrong? Was there an issue with the service you’ve gotten this evening?”

Customer: “OUR FOOD WAS TERRIBLE, COLD, AND DISGUSTING!”

Mother/Manager: *looks down at their empty plates* “Is that why you ate it all?”

Customer: “I’m not paying!”

Mother/Manager: “Oh, you’re going to pay, even if the police are here breathing down your neck to make you do it.”

(They paid.)

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