PayPal Payback

, | Right | August 28, 2016

(I know the owner of a cleaning supplies company whom I see every week at a networking group. One day, I place an order on his website for some toilet roll and a few other cleaning bits and bobs. I realise shortly after that I put the wrong delivery address (the address I put is outside his area of delivery) so I email him to let him know. I don’t hear back. A few days later I see him.)

Me: “Hi, [Owner]. I put an order through on your website, but I put the wrong address. I emailed you. Did you see it?”

Owner: “Oh, no, my email’s been down. Email me your details and I’ll sort it out.”

(I resend the email. When I see him the next week…)

Me: “Hey, did you get that email I sent you about my order?”

Owner: “I’ve just got a new secretary and I’m training her to deal with my emails. She mustn’t have got to that one yet. Write it down for me now.”

(I do so. The next week…)

Me: “Hi, [Owner], I still haven’t heard from you regarding my order…”

Owner: “My new secretary is s***. Sorry, send me another email, this time on [new email address]. I’ll sort it out.”

(This continues for about two months. Eventually I ask for my money back.)

Me: “Look, it’s been a while. I’ve bought some toilet roll. Can I just have my money back? I paid Paypal.”

Owner: “Sure, I’ll just reverse the transaction.”

(Lo and behold… next week…)

Me: “Hey, I haven’t got my refund yet.”

Owner: “Oh, yeah. How much was it again?”

Me: “About £30.”

Owner: “I’ll bring cash next week.”

(It took three more weeks for me to get my money back.)

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