Paying The Price For Smugness
(At our hotel, we have a little convenience store that people can choose snacks and bring them up to the counter to buy. We have a price list, but I’ve mostly memorized the prices.)
Customer: “I’d like this ice cream, please.”
Me: “OK, $3.”
Customer: “Are you sure? That’s a little much. Look in the price book, please.”
Me: “Okay…”
(Even though I have a line behind her and phone ringing, I check the prices while she stands there smug.)
Me: “Oh, sorry, it’s actually $4.50.”
Customer: “I’d like the $3.”
(I made her pay $4.50. She screamed obscenities, but too bad!)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
