Paying It Forward To Make The Line Go Forward

, , , , , | Right | February 28, 2018

(I am working the customer service desk. My manager has just arrived and is standing near me. I am currently helping a customer when another customer lines up behind and this happens.)

Customer #1: *in line, pointing to a small container of hummus* “Could you help me unwrap this?”

Manager: *opens package slightly for him* “[My Name] will help you check out.”

Me: *finishing with first customer* “Hello, sir. How are you today?”

Customer #1: “Fine.” *rips rest of package off before paying*

(Upon scanning the barcode of the package, I notice he has put some change beside it, but the item is slightly more expensive.)

Me: “Your total today is [price].”

(The customer throws down his unwrapped hummus container angrily.)

Customer #1: “NO. THIS IS SUPPOSED TO BE TWO FOR [PRICE]! THAT’S [SLIGHTLY CHEAPER PRICE] EACH!”

Me: “Unfortunately, you have to buy two items to get that price.”

Customer #1: “NO! IT’S BUY ONE FOR [SLIGHTLY CHEAPER PRICE] AND THAT’S ALWAYS HOW IT’S BEEN AT [THIS STORE] AND [COMPETITOR]!” *throws some random coins down, but it’s still not enough* “THERE! THAT’S ALL THE MONEY I HAVE!”

Me: *not sure what to do* “Uh, I… I’m sorry, sir.”

Manager: “I will go check the sign.”

(Another customer has just lined up behind the irate customer and has obviously heard him yelling.)

Customer #2: “Here.” *holding out enough money to pay for [Customer #1]*

Me: “Oh, are you sure? Thank you so much!”

Customer #1: *still yelling and flailing about*

Customer #2: “Hey, bud, it’s all right. I paid for it.” *hands him hummus*

Customer #1: “You’re a real gentleman, sir!” *gives me a dirty look and leaves*

(In [Customer #1]’s haste, he does not pick up his change, since [Customer #2] has more than paid his hummus. I deduct that from [Customer #2]’s order and thank him profusely. [Customer #2] is also buying a lottery ticket.)

Me: “Hopefully good karma is on your side and you’ll win big!”

(My manager came back and confirmed that not only was there not a current deal for buying two items, but the correct price was also clearly advertised.)


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