Pay The Price And Face The Music
(A customer is placing an order for sheet music over the phone.)
Me: “How may I help you?”
Customer: “I need books.”
Me: “What are you looking for?”
(The customer lists off three more items, all of which need to be ordered.)
Me: “I can order those for you. However, the store requires a full deposit on sheet music orders.”
Customer: “Okay. How much is the last book? The Three Sonatas?”
(The Three Sonatas is a collection of various sonatas by a specific composer.)
Me: “$34.95.”
Customer: “I just need one, though.”
Me: “Unfortunately, they’re not printed separately. It’s only available in this collection.”
Customer: “It’s too expensive.”
Me: “Then you don’t want me to order it?”
Customer: “I need it.”
Me: “So I’ll order it.”
Customer: “No.”
Me: “No?”
Customer: “I need it. But you give me a discount.”
Me: “Pardon?”
Customer: “You order the book. I’ll cut out the music I want, and pay a discount.”
This story is part of our Musically Ignorant Customers roundup!
Read the next Musically Ignorant Customers roundup story!
Read the Musically Ignorant Customers roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
