, , , , , | Right | May 21, 2019

(I work in a call center for a large cable company, mostly in tech support. I am a 23-year-old woman with a very feminine voice. I have just finished explaining to this caller, a middle-aged man, how pay-per-view works and how to order it. Most of our pay-per-views are “adult” themed.)

Caller: “So, um, I just remembered. I can’t read. Can you order one for me?”

Me: *getting nervous, but still friendly* “Of course I can help you with that! Which one did you want to order?”

Caller: “Well… can you just read all of them to me?”

(I hear a distinctive zipping noise in the background.)

Me: *pause* “All of them, sir?”

Caller: “I want to know all of the ones you have.”

(I start reading all of the titles for every channel and every time that we have that day. I get no answer from him, only hearing heavy breathing in the background. Finally…)

Caller: “Can you say that one again, but slower?”

Me: “[Explicit Adult Title].”

Caller: “One more time. Slower. Sound it out.”

Me: *repeats, but slower*

Caller: “One. More. Time.”

Me: *repeats again*

Caller: “Yeeeaaaaah. That’s the one! That’s it!”

Me: “So, this is the one you want to order?”

(His breathing has gotten heavier and heavier during the duration of the call.)

Caller: “Give it to me!” *loud grunt, followed by a sigh*

Me: *absolutely disgusted* “Okay. So, I have that title ordered for you. Is there anything else I can help you with tonight?”

Caller: “What are you doing later?”

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