Pause For (Lack Of) Thought

Me: “Thank you for calling [Fast Food Restaurant]. How can I help you?”

Caller: “Yea, I’m calling about the nuts you put in my son’s ice cream.”

Me: “Um, sir, we don’t sell ice cream here.”

Caller: “Yeah, you did. I came in last night.”

Me: “Sir, this is [Fast Food Restaurant]. We don’t serve ice cream here.”

Caller: “Yeah, you do. For 49 cents. And you put nuts in my son’s ice cream! I’d like to speak to your manager!”

Me: “You’re speaking to her.”

Caller: “Oh, and you said you don’t serve ice cream here?”

Me: “No, sir, we don’t. I think you needed the number for [Other Restaurant] across the street.”

Caller: You own both the restaurants?

Me: “No, sir, we don’t. We’re just us.”

Caller: *long pause* “So what kind of desserts do you sell there?”

Me: “Cinnamon Twists.”

Caller: “I hate those things. What else you got?”

Me: “Cinnamon Twists. That’s it.”

Caller: “I heard you say that! What else do you have?”

Me: “That’s it.”

Caller: *longer pause* “Well, can you concoct something for me if I came in?”

Me: “No, sir, we can’t do that.”

Caller: “Oh…”

Me: “Was there anything else you needed help with?”

Caller: “No. Just to clarify, you don’t sell ice cream?”

Me: “That’s right.”

Caller: *long pause* “You should probably hang up now.”

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