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Patients That Test Your Patience

, , , , | Right | January 23, 2019

(I’m a receptionist and one of my job duties is scheduling appointments. I hear things like these daily.)

Patient #1: *making appointment* “I need as early in the morning as you have!”

Me: “That would be 0730.”

Patient #1: “Oh, no, that’s way too early.”

(Another caller:)

Patient #2: “I need to see a doctor as soon as possible!”

Me: “There just so happens to be an appointment in thirty minutes; would you like that one?”

Patient #2: “Oh, I have something else to do; how about tomorrow?”

(Another caller:)

Me: *scheduling a follow-up appointment far in advance* “So, the schedule that day is wide open; what time would you like?”

Patient #3: “What time do you have?”

Me: “It’s wide open; what time would you like?”

Patient #3: “What time is there?”

Me: *lists off every single appointment slot in a completely open day*

Patient #3: “Hmm… Let’s do [time I didn’t list].”

(Another caller:)

Me: “On [date] we have 0915, 0945, and 1115 available; which one works best for you?”

Patient #4: “Yeah, that works.”

Me: *pause* “Great, which time?”

(Another caller:)

Patient #5: “I need to make an appointment with my doctor.”

Me: “Okay, what day did you have in mind?”

Patient #5: “Oh, whenever.”

Me: “Can you come in tomorrow?”

Patient #5: “No, I have another appointment.”

Me: “What about [date I randomly choose]?”

Patient #5: “Okay, yeah.”

Me: “Do you prefer morning or afternoon?”

Patient #5: “I can do whenever.”

Me: “Do you want me to just pick something?”

Patient #5: “Sure!”

Me: “0900 it is, then.”

Patient #5: “Oh, I can’t do that; I have to do something else at that time. Can we do 1100? And on [another date], instead?”

Me: *head-desk*