Patients Need Patience
(I am switching doctors within a practice, because I do not like my current doctor. I go up to talk to the receptionist after completing an exam with the doctor I do like.)
Me: “I would like to switch doctors please.”
Receptionist: “Okay, which doctor would you like?”
Me: “Dr. Johnson.”
Receptionist: “Oh, well she isn’t taking anyone new right now.”
Me: “She just told me I could.”
Receptionist: “But like I said, she isn’t taking anyone new.”
Me: “She said she would take me.”
Receptionist: “Well I can’t allow that; how about any of the other doctors instead?”
Me: “Well I don’t know those doctors, and I just came from an exam with Dr. Johnson, and she said I could switch to her.”
Receptionist: “Oh, well why didn’t you say that in the first place? I will switch you over right now.”
Me: “…thanks.”
Question of the Week
Have you ever served a bad customer who got what they deserved?