Patients Need Patience

| Working | August 16, 2013

(I am switching doctors within a practice, because I do not like my current doctor. I go up to talk to the receptionist after completing an exam with the doctor I do like.)

Me: “I would like to switch doctors please.”

Receptionist: “Okay, which doctor would you like?”

Me: “Dr. Johnson.”

Receptionist: “Oh, well she isn’t taking anyone new right now.”

Me: “She just told me I could.”

Receptionist: “But like I said, she isn’t taking anyone new.”

Me: “She said she would take me.”

Receptionist: “Well I can’t allow that; how about any of the other doctors instead?”

Me: “Well I don’t know those doctors, and I just came from an exam with Dr. Johnson, and she said I could switch to her.”

Receptionist: “Oh, well why didn’t you say that in the first place? I will switch you over right now.”

Me: “…thanks.”

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