Password Blurred

(I work as a service coordinator at an MSP in Honolulu. We reset passwords, work on networks, etc., for dedicated companies)

Client: “Hi, I deleted my file with all my passwords in it and I don’t know what to do.”

Me: “Okay, ma’am, we can recover that file for you.”

Client: “Oh, no, that’s too much trouble. I just want to know what to do if I forget my password.”

Me: “You want your password reset?”

Client: “No, I know my password but what if I fall asleep and forget it?”

Me: “Well, we can always reset your password, or we can recover the file with your passwords on it so that you have a copy of your password.”

Client: “No, I want to know what I should do if I forget it. I’m really afraid I’m going to fall asleep and wake up and forget the password.”

Me: “We can reset your password in that case.”

Client: “But then what if I forget that one, too? What if I fall asleep and the next morning I can’t remember it?”

Me: “Let me transfer you to a technician, ma’am.”

(He ended up resetting and advising her to call in when she forgets it.)