Pass The Buck To Your Manager
(I am stocking the liquor section. An older customer comes up to the register. He is wearing cut-off jeans going three quarters of the way up his thigh and a flannel shirt unbuttoned to his belly button.)
Customer: “I want the liqueur made of deer’s blood.”
Me: “Could you repeat that?”
Customer: “I want that liqueur made of deer’s blood.”
Me: “Do you know the name of this drink?”
Customer: “No, but I know it is made of deer’s blood.”
(I call over the manager who deals with the liquor section.)
Me: “Do we have a liqueur made of deer’s blood?”
Manager: “I don’t think we stock anything like that. Let’s look.”
(We look for a while and I eventually take a bottle of Jägermeister off the shelf.)
Me: “Is this what you’re looking for?”
Customer: “Yes. Thank you.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.