Parking Orders

| Right | February 4, 2016

(The customer orders 15 chicken sandwiches on an overnight shift at 3 am. Overnights are ridiculously understaffed, and there is a long line in the drive-thru.)

Me: “Sorry, we’re waiting on your food. If you could just park, I’ll run it out to you when it is ready.”

Customer: “No, I’ll wait here.”

Me: “…”

Customer: “Last time I waited 20 minutes parked.”

(It is busy and I am frustrated at his idiocy.)

Me: “Well, it is three in the morning and you ordered a lot of food. I have the order for the next three customers, waiting behind you, all ready. You are being extremely ignorant and inconsiderate to those waiting behind you. I’d also like to bring to your attention that overnights are ridiculously understaffed. There is one person preparing food and just me and the first window girl in drive-thru. So, I’m sorry if you’ve waited long before, but I will try my best to not keep you waiting and get your order out much faster, but like I said, I am alone down here. If you would please pull up to a parking spot, I would appreciate it greatly. Thank you. Goodnight.”

(I close the window. The customer is stunned and pulls into the parking spot. Order is up in less than two minutes and I run it out to him.)

Me: “I am SO sorry for that ridiculously long wait. Enjoy your night.”

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