Paper Trail Fail
A customer calls in with a letter from our bank.
Caller: “You sent me this! Is my money safe?!”
Me: “What does it say?”
Caller: “I don’t know!”
Me: “Did you read it?”
Caller: “No.”
I look at a copy of the letter in his file after going through the security questions.
Me: “Sir, your money is safe. It says that your driver’s license information was updated. Did you recently have a birthday and had to get a new ID because the old one expired?”
Caller: “…Yes.”
Me: “It looks like we changed the expiration date in the computer. That’s what the letter says.”
Caller: “Well, you should make it clearer! You nearly gave me a heart attack!”
Me: “Sir, with all due respect, it would have been clearer if you had read it.”
Caller: “I don’t read!”
Me: “You can’t read?”
Caller: “Of course I can read! I just don’t!” *Click.*
CORRECTION: An honorific inconsistency has been corrected.
