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Panic Calling

, , | Right | January 7, 2020

(A little over six months ago now, the cellular company for which I do customer service initiated a courtesy text message program where customers would be sent a free text when they reached certain percentages of their minute/text message allowance — they had already been doing it for data allowances for some time. I cannot tell you how many times since then I have had this conversation.)

Caller: “I got a text from you that says I’ve used fifty percent of my minutes. What does that mean?”

Me: “Well, it means you’ve run through half of your minute allowance. There should also be a date in the text message telling you when your minutes reset.”

Caller: “Yeah, it says tomorrow.”

Me: “Since you’re that close to your cycle date, and you’ve only just now hit fifty percent, I’d say you’re in good shape.”

Caller: “Okay, thanks!”

(I guess some people just need to call us and confirm whether they need to panic or not.)

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