Painting Yourself In A Negative Light
I was working in a large retail chain. I had a lady come up to the service desk.
Customer: “Can I get this five-gallon bucket of paint for $10 because it’s already mixed with color?”
My supervisor and I tried to get to the bottom of the original price to see if a discount was possible.
Me: “Ma’am, this paint was originally $60 and has already been marked down 50% because it’s premixed.”
Customer: “But I’m doing you a favor! No one else is going to buy this since it already has color.”
My supervisor finally firmly got the NO into her head.
Customer: “Fine! Take it out of my cart for me, then.”
My supervisor is barely five feet tall and she’s eight and a half months pregnant. I’m disabled and can’t lift more than twenty-five pounds before my joints give out. We team-lifted it out of there.
It is now one of my go-to stories for nutty customers. We all talked about it for weeks.
Question of the Week
Have you ever served a bad customer who got what they deserved?