Paint By Dumbers
(I work in the crafts department of a very large retail store. A customer walks over and hands me a small bottle of white craft paint.)
Customer: “Excuse me, is this white paint?”
Me: “…yes.”
Customer: “Oh. How can you tell what color it is?”
Me: “The bottle is see-through. The color you see on the bottle is the actual paint.”
Customer: “Oh, I see. I’m sorry. I’ve never done crafts before.”
Me: “That’s fine; I understand.”
Customer: “So, how do I use this? Is the brush inside the bottle?”
Me: “No… you have to buy the brush separately.”
Customer: “So it’s not in there?”
Me: “No. Paintbrushes are a lot bigger than that bottle.”
(I show her where the paintbrushes are and help her pick one out.)
Customer: “So… I just, like… brush the paint on what I want to paint?”
Me: “Yes, that’s the general idea.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.