Paid To Leave

, , , | Right | September 5, 2018

(At my store, we have a policy where if a toy doesn’t have a bag, we have to check the receipt to make sure it was bought. At the time, I was standing at the front of the store for reasons such as this when I see a family of three walking out with a doll that didn’t have a bag.)

Me: “Excuse me! Sorry, but do you mind if I see the receipt for your doll?”

Male Customer: *who had been on the phone until this point* “Look, we bought it, all right? It’s fine.”

Me: “Sorry, sir, but it’s policy that I have to make sure the doll is paid for.”

Female Customer: “Of course. Don’t worry.”

(She is looking for it, but can’t find it. I decide to ask the person at the register through our walkie-talkies. She affirms that it had been bought, but it was in a bag when she sold it.)

Me: “Okay, you’re good—”

Male Customer: “You just accused us of stealing a d*** doll! How dare you! I have the bag right here and everything!” *pulls out a crumpled bag that he had shoved in his pocket*

Me: “You guys can go now; I’m sorry about the hold-up.”

Male Customer: “No! I am not giving you my business anymore!”

(He snatches the doll from his daughter, who begins to cry, and he returns it, and then comes back with my manager.)

Male Customer: “She’s the one who tried to interrogate my daughter about her doll! I demand she is fired right now!”

Manager: “I am not about to fire my employee because you got upset about nothing. Now, if you aren’t going to buy anything else, then leave.”

(The male customer stormed out, still fuming and scolding his daughter for crying. The woman just apologized and left after them.)

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