Make Him Go Red In The Face

| Louisville, KY, USA | Bad Behavior, Bizarre, Pets & Animals, Rude & Risque

(My father runs a dog grooming shop, and I have been helping him out there since I was about 10 during times when I’m not in school. During the time of this exchange, I was maybe 14 and working the counter when an older man, maybe in his 50s or 60s, came to pick up his dog.)

Man: “I’m here to pick up Maggie.”

Me: “All right, that’ll be $42 today.”

Man: *smiles* “So, is your hair dyed, or are you a natural redhead?”

(I had recently bleached my hair from black in an attempt to get it light enough to dye bright red. It was a bright orange color from the bleach, and very obviously not a natural color. On top of that, my eyebrows are dark brown, revealing my natural color.)

Me: “Um, I bleached it from black, and it just kind of turned this color. It wasn’t on purpose.”

Man: “Oh, I see. Yeah, my ex-wife was a redhead. Feisty little thing, she was.”

Me: “Oh, that’s nice.” *awkward smile*

Man: “But, yeah, I’m just bringing Maggie by to be groomed while I’m waiting for my wife to get out of physical therapy. She can’t move around very well.”

Me: “All right. Well, if you’d like to hand over your leash and collar, I’ll go get Maggie for you.”

(I go to get the dog and he leaves with her, only to forget his wallet on the counter. Still not sure if he did that on purpose or not, really. I of course have to call him and let him know that we have it, so he immediately returns.)

Me: “Here’s your wallet, sir.”

Man: “Thanks. Haha, you didn’t use my card to buy a new car, did you?”

(Considering the subtle yet creepy lines he’d dropped, I wasn’t sure if he had realized how young I was. I decided to drop a hint.)

Me: “Oh, no, haha. I’m nowhere near old enough to drive.”

(He started to look a bit surprised and just left with a simple thank you. I haven’t seen him since.)

Dolled Up And Priced Down

| Summit, NJ, USA | Awesome Customers, Awesome Workers

(I work at a small mom and pop pharmacy. We are having a buy-one-get-one sale on some collectible dolls. A middle-aged female customer is browsing the collectibles. There are six different dolls, each a different color. I happen to be at the counter where they are displayed.)

Me: “Hello, I see you are interested in these dolls.”

Customer: “Yes, but I’m unsure which one to get.”

Me: “Well, we are having a sale on them.”

Customer: “I see.”

Me: “Well, just inform me which ones you decide on.”

Customer: *eyes light up* “I can get more than one!?”

Me: “Yes.”

Customer: “How much for one?”

Me: “$14.50.”

(The customer starts counting on her fingers, then sighs.)

Me: “What seems to be the problem?”

Customer: “I only have enough money for three of them.”

(I am confused.)

Customer: “Even with your sale, I would only get be able to get four.”

(I figure out what is the misunderstanding in her logic.)

Me: “How about this, you buy three and I’ll give you the other three on the house?”

Customer: “You will won’t you get in trouble for that?”

Me: “I won’t tell if you won’t tell.”

(I got her dolls and rang her up. She kinda skipped out of the store.)

Driving Her Own Price Up

, | CO, USA | Crazy Requests, Money, Transportation

(A policy holder calls to complain about the very high premium she is paying for her auto insurance. I review the policy with her and determine that she’s had many accidents and violations. Easily the worst driving record I’ve seen, and I’ve been doing this job for years.)

Customer: “So, what can be done so that I don’t pay so much?”

Me: “As your driving history is the reason for the high premium, there are no opportunities to reduce the cost until your record improves.”

Customer: “There has to be something you can do?”

Me: “I’ve verified that the price is accurate. There is nothing more I can do.”

Customer: “Is there something I can do?”

Me: “Have you had a recent check up with a doctor to see if there is a physical reason you are having difficulty while driving? You may want to consider using public transportation, at least until you’ve been medically cleared.”

Customer: “There’s nothing wrong with my health, and I’m not going to stop driving!”

Me: “If you must continue to drive, I’d suggest taking a driver education or improvement course.”

Customer: “You’re joking, right? I’m a good driver! Everyone gets into a bit of trouble now and again!”

(This call was chosen by my supervisor for monthly call review and coaching, which was less than a week later. There were already two more accident claims filed!)