Don’t Discount The Customer’s Ability To Discount, Part 4

| New Zealand | Right | July 31, 2015

(My manager is serving a customer who has asked for a discount.)

Manager: “Sure, I can give you 10% off.”

Customer: “Hmm, what about 15%?”

Manager: *feeling generous* “Yeah, I suppose I could give you 15% off.”

Customer: “What about 20%?”

Manager: “20% is okay.”

Customer: “30%?”

Manager: “15%.”

Customer: “30%?”

Manager: “10%.”

Customer: “What do you mean 10%? You already said I could have 20%.”

Manager: “Which you asked for and I agreed but you upped it; you can either take the 10% now or my next offer.”

Customer: “Hmmm, I’ll take the next offer then.”

Manager: “Zero percent discount it is, then.”

Customer: “What? You can’t do that!”

Manager: “I just did.”

 

 

Related:

Don’t Discount The Customer’s Ability To Discount, Part 3

Don’t Discount The Customer’s Ability To Discount, Part 2

Don’t Discount The Customer’s Ability To Discount

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Day 2 Of Training:

| Right | July 31, 2015

customer-screwfaction

The Vapor Has Parted

| PA, USA | Right | July 30, 2015

(We have a strict no smoking policy. E-cigarettes have been causing problems because they look like cigarettes from far away. We’ve been told to ask the guests to be discreet with them to prevent others thinking it’s okay to smoke but they usually get defensive and berate us anyway.)

Me: “I’m sorry, ma’am, but this is a no smoking environment. Please put that out now.”

Woman: *immediately yelling* “This is an e-cigarette! It’s not smoke! You have no right—”

Me: “I see. Ma’am, I still have to ask you to conceal it because it looks real and we can’t have people thinking it’s okay to smoke around the kids.”

Woman: “It’s not smoke! It’s vapor! You can’t do this!”

(She walks away, still yelling. A little while later she comes back.)

Woman: “I just wanted to apologize to you. You were right. I didn’t even think about what the kids would think seeing me smoking. I’m sorry.” *she walks away*

Me: *to my coworker* “I’m awake, right?”

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Retract The Tract

| FL, USA | Right | July 30, 2015

(No one at my restaurant likes working the Sunday lunch shift, because it’s full of people who have just come from the nearby church. Most of them are total cheapskates and sometimes they’ll even get in your face about it. This Sunday, I’ve just delivered the check to a young couple.)

Male Customer: “Instead of a tip, I’m just going to give you this tract.”

(He hands me a paper and they both have huge grins on their faces as I can feel my expression turning into an obvious scowl.)

Me: “Oh, uh… thanks.”1

Female Customer: “I think you’ll find everything worthwhile about religion written down there.”

(I open the paper they give me as they get up to leave, and I get two surprises. First is a $20 tip on a $30 check, even though they said they weren’t going to tip me. Second, the paper is completely blank.)

Me: “This, uh… this is a blank paper.”

Male Customer: “We’re atheists.”

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Refilled With Lies

| OK, USA | Right | July 30, 2015

(I work in a diner-style restaurant. I wait on a couple mid-afternoon, during the slower part of the day, when there’s not much staff on. Everything seems normal, and since it isn’t busy, it is easy to keep a close eye on their needs, refill drinks, bring the food right out, and so on. I have side-work to do, but it is all things to be done in the front, like straightening up the area where we dish up soup and salad. This is right in front of the pass-through to the kitchen, so I am basically in sight the whole time. I have asked them a couple of times if everything is all right, and have been assured that it was. When they come to the register to pay, the manager on duty is manning the register.)

Manager: “Afternoon, folks. Was everything all right with your meal?”

Customer: “No! Our waitress was horrible. She was always in the back, and we didn’t get refills on our drinks, and our food sat in the window for about 15 minutes before she finally came out and brought it to us!”

Manager: “I’m sorry to hear that; that doesn’t sound like her. Let me just verify that with the cook, and I’ll be happy to comp that for you.”

Manager: *to cook* “Hey, [Cook], I gotta cheeseburger with fries and an open-face beef with mash. These guys say [My Name] let it sit in the window and dry out. How long was the order up here?”

Cook: *with a snort* “How about… zero seconds? She was straightening the salad station when I said she was up, and I put the plates right in her hands. They literally didn’t even touch the window.”

Manager: *to customers* “Folks, my cook says they didn’t sit at all, much less 15 minutes, so I’m not going to be able to comp these for you after all. That’ll be [amount], please.”

Customer: “Are you going to take his word over mine?”

Manager: “Yes, I am!”

Customer: “Are you calling me a liar?”

Manager: “Well, since I caught you in a lie about this, and I can see from here that your glasses on the table are still half full, so either you didn’t need a refill or you did get one when you said you didn’t. I suppose that would also be a yes. Yes, I am.”

(The customer fumes, but tosses a $20 down, and gets his change.)

Customer: “I can’t believe this place. We are NEVER coming here again!”

Manager: “Promises, promises.”

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