Fickle Over A Nickel

| ON, Canada | At The Checkout, Bad Behavior, Money, Politics

(I have just completed a transaction with an otherwise calm customer. My city is right across the border from a major American city, and this customer has paid with American currency. Here, we have phased out the penny, and transactions either round up or down to the next .05 or .10.)

Me: “That will be $6.30, please.”

Customer: “But the screen says $6.27!”

Me: “Yes, but we do rounding here. 27 cents rounds up to 30.”

Customer: “Well that’s just ridiculous! I demand to see your manager! You’re trying to short change me! I know the tricks.”

Me: “Sir, it’s just three cents—”

Customer: “GET ME YOUR MANAGER!”

(My manager, having heard all this, steps in.)

Manager: “Sir, I’m going to have to ask you to calm down. My worker here is not trying to short change you, nor is she lying to you.”

Customer: “I want a refund!”

Me: “You didn’t even pay yet.”

(I glance at the money still in this hand.)

Customer: *flustered* “Well, good! I didn’t want you taking my money anyways!”

(He left in a huff, muttering about ‘foreign commies out to get his money.’)

Weathering Demanding Customers

| Bangor, Wales, UK | Crazy Requests, Tourists/Travel

(I work in a large supermarket in a tourist-y area. The last few years there has been almost persistent snow cover on the mountains from November through February. This December, however, has been really mild with temperatures consistently in the high single figures or low double figures. I am approached as I am stacking some shelves.)

Customer: “WHERE’S THE SNOW?!”

Me: “Erm… excuse me, sorry? Snow? I don’t follow.”

Customer: “You know! SNOW! I was promised there’d be snow!”

Me: *thinking he must mean a product* “Can you describe it? I can show you our seasonal aisle if you want to browse for tree decorations and ornaments.”

Customer: “No! I want ACTUAL snow. Like, falling from the sky. They said it would be the coldest winter on record. I booked a holiday here especially!”

Me: “Erm… sorry that the weather’s mild. I don’t know what you want me to do about it, though?”

Customer: “Tell me why there’s no snow!”

Me: “Well, the wind is coming from the south-west, instead of the north. I guess it’s warmer where it came from than where it’s going and keeping our temperatures mild.”

Customer: *walks off* “THERE’S NO SNOW!”

(I was left there standing and wondering what had just happened.)

Have A Heart (Failure)

| Staines, England, UK | Bad Behavior, Food & Drink, Health & Body

(I am a customer in a supermarket. Unfortunately I am standing by the dairy aisle watching a paramedics team trying to save a man on the floor who’s probably had a heart attack. Both ends of the aisle are crudely boxed off and a member of staff is standing there preventing anyone entering the aisle. At the far end of the aisle there’s a middle-aged woman arguing with the staff member to be quickly let in to just get a tub of spread. She is quietly being told no. The woman must have run down the next aisle because she suddenly appears next to me and starts arguing again with another staff member.)

Customer: “Can you just reach over and pass me a tub of that [Spread]?”

Staff Member: “Ma’am, please, have a bit of sensitivity…”

Customer: “Oh, right! As if he cares one way or another!”

(The rest of us customers stared at each other in disbelief!)