Some Customers Deserve A Frap In The Face

, | Boca Raton, FL, USA | Right | May 24, 2016

(I’m an assistant manager at a 24-hour burger place and currently work overnights.)

Me: “Thank you for choosing [Burger Place]. My name is [My Name]. May I take your order?”

Customer: “Do y’all do fraps?”

Me: “Yes. Mocha and Caramel.”

Customer: “What about something like a White Chocolate frap?”

Me: “Nope. Sorry, but this is [Burger Place], not Starbucks.”

Customer: “Why?”

Me: “Why is this not Starbucks?”

Customer: “If you’re going to advertise fraps, you should do better than f***ing Mocha and Caramel.”

Me: “Um… sorry?”

Customer: “Don’t say sorry. How can we make this right?”

Me: “Um… you can go to Starbucks?”

Customer: “Look a**-hole. Starbucks is closed and I want a White Chocolate frap. Now are you going to make me one or not?”

Me: “Nope.”

Customer: “I’m calling corporate.”

Me: “Be my guest. They’ll just tell you the same thing I did.”

Customer: “F*** you, a**hole.” *speeds through the drive-thru and flips me off as he passes the window*

Things To Make You Say ‘Man!’

| CA, USA | Right | May 24, 2016

(I am trans-masculine and have been on testosterone for about eight months. Our company has a service that allows us to serve clients via the Internet, so all they know is the name of the person serving them. One such client calls in. I pick up the phone upon being told he’s one of mine.)

Me: “Thank you for calling [Company]. This is [My Name]. How can I help you?”

Client: “Hi, [My Name]! You don’t sound like a woman!”

(I don’t say anything, thinking this is just an offhand observation. He doesn’t say anything either. It becomes clear this is something he expects me to actually address.)

Me: “Uh-huh?”

Client: “Oh, now you do! So anyway…”

(I was up-talking that last time.)

If At First You Don’t Succeed, Chai Again (Video)

| Right | May 24, 2016

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Coming Down Hard On The Software

VA, USA | Right | May 23, 2016

Customer: “I have a return.”

Me: “Okay!”

Customer: *slaps down box with “[Tax Software] FOR WINDOWS” on front*

Me: “It’s been opened…”

Customer: “I put it in my computer and it didn’t work.”

Me: “Was there something wrong with the disc?”

Customer: *becoming irate* “No! I can’t use it in my computer!”

Me: “Why can’t—”

Customer: “I have a Mac!”

(When we explain we can’t return open software unless it is defective, he becomes angry, declares we have lost his business, and storms out.)

Me: *to manager* “He says he’s never shopping here again.”

Manager: *in a sad, dead voice* “He’ll be back next tax season. They always come back.”


| Phoenix, AZ, USA | Right | May 23, 2016

Me: “Hi, how can I help you?”

Customer: “Potatoes, please.”

Me: “What kind?”

Customer: “I want potatoes.”

Me: “We have French and curly fries, hash browns, and wedges. Which would you like?”

Customer: “Poh-tate-ooohhhs.”

(I scoop up some French fries and show it to the customer.)

Me: “These?”

Customer: “Yes! Potatoes!”

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