An Alarming Lack Of Responsibility

| SC, USA | Extra Stupid

(My coworker and I are closing up the store. The store is closed the next day, so we were admittedly a little eager to get home to start relaxing. I accidentally leave the front door unlocked in my rush to get home. We have several signs saying we are closed on Sunday. Apparently at around noon on Sunday, a customer gets into the store, starts browsing, and ends up setting the alarms off and running out. A few days later, the same coworker and I are working when a customer comes in.)

Me: “Hello! Do you need help finding anything today?”

Customer: “Not really, but I was the one who set off those alarms and never got to get the treats I came in for!”

Me: “Well, we were closed, sir.”

Customer: “How was I supposed to know that?!”

Me: “Sir, did you not notice the signs on the door, the hours posted, the fact that the lights were off, and that the store was completely empty?”

Customer: “No! It shouldn’t be my responsibility to keep track of your hours! It’s your responsibility to tell me when you’re open or not!”

Coworker: “Sir, that’s what the signs are for. We can’t be here all the time to let people know we’re open.”

Customer: “Well, you should be!”

An Ocean Of Reasons To Kick Them Out

| England, UK | Bad Behavior, Family & Kids, Pets & Animals, Theme Of The Month

(I work at a famous English theme park, specifically in the sea life centre. As part of my job I supervise the rock pools where customers can touch and feel starfish, cleaning shrimp, crabs etc. The customer has been standing with his child with his hands in the rock pool for a good ten minutes, despite the queue behind him.)

Customer: “Can these shrimp live out of the water, then?”

Me: “It is quite dangerous for them to be taken out of the water for long, sir.”

Customer: “What about the starfish?”

Me: “They also should be left in the water at all times.”

Customer: “Can my son hold one?”

Me: “He can hold them under the water, sir, but we don’t permit guests taking the sea life away from the water. He can also let the cleaner shrimp clean his hands under the water, but they can’t be taken out either.”

(The customer and his son completely ignore what I just said and grab a starfish, holding it in the air.)

Me: “Sir, I’ll need you to put that starfish back in the water! You really can’t take the sea life out of the water, and although you’re more than welcome to come and queue again the other customers are waiting their turn.”

(The customer mutters to his son while laughing, despite the fact that I can clearly hear them.)

Customer: “Get a shrimp, d***-head!”

(The next thing I know the boy has walked away practically crushing a cleaner shrimp in his hand. It took me and three other co-workers to escort the now swearing man and his not-so-pleasant son out of the sea life centre. And yes, the little boy killed the poor cleaner shrimp.)

Drawing A Blanc

| UK | At The Checkout, Criminal & Illegal, Extra Stupid, Food & Drink

(We are one of only two supermarkets in our small town, so we get lots of regular customers. Although we have to ID everyone under 25 every time they buy alcohol or cigarettes, we often make exceptions for people who forget to bring their ID, because we have seen it previously. We try to be relaxed about the rules as much as we can, to keep the locals happy. I am alone on the checkout when an old lady regular comes up with milk and wine.)

Me: “And how are you this evening?”

Customer: “Oh, very well! I’m just in to buy this wine because my granddaughter is cooking dinner for us. She can’t buy any because she’s under 18, and, well, she’s making this lovely kind of pavlova!”

Me: “That sounds lovely, but you do realise that you REALLY shouldn’t have told you’re buying alcohol on behalf of someone who is underage? I can’t sell this to you if that’s what you’re doing.”

Customer: “WHAT? But that’s why I’M buying it, for my dinner! I can buy wine if I want!”

Me: *thinking hopefully I misheard her rambling* “Well if you ARE buying it just for your dinner, then maybe I can let you off with it, but you do need to understand that you can’t buy with intent to supply to alcohol to underage people.”

Customer: “I can buy alcohol for my granddaughter if I want to. It’s for cooking. She won’t be drinking it!”

Me: “I know what you are trying to say, but I need you to understand that you can’t TELL ME you’re buying it for a teenager. You can have it this time, under the circumstances, but I need you to tell me you understand you shouldn’t do it in future.”

Customer: “This is unbelievable! If you’re going to be like that, you can take it back! I should be able to buy whatever I want! I’ll just go to [Other Supermarket] and buy it there!”

(She storms off dramatically and the only other customer comes up to the counter.)

Customer #2: “She didn’t seem like the brightest spark, did she?”

Looking For A Cold Comfort

| West Fargo, ND, USA | Crazy Requests, Food & Drink

(It should be noted that while our drinks are normally served hot, we can also make them over ice, or blended with ice by request. On this particular day, it is -40 without wind chill and in the middle of a blizzard. All the local schools have been closed as well as the interstates and we have been rotating workers on drive due to the harsh conditions. As such, it is my turn.)

Customer: “I would like one large [drink].”

Me: “Sure! See you at the window!”

(After the customer pays, I go to hand her a drink and she glares at me and snaps.)

Customer: “It was supposed to be blended!”

Me: “Oh, okay! We’ll remake that for you right away! Sorry, I must have missed you telling me that when I took your order!”

Customer: “I didn’t tell you. You should just know to make it blended!”

(The kicker? The customer was a student at the local high school, which was closed due to the blizzard. Sorry that we didn’t assume you’d want a cold drink in the -40 weather!)

The Best Trait(or) Of A Good Customer

, | Australia | Awesome Customers, Awesome Workers

(I work for a well known supermarket that has exactly one equally popular competitor in Australia. It’s a well known ‘feud,’ if you will. A customer I don’t recognise comes in and starts looking closely at all our items.)

Customer: *muttering to herself* “Um… can I ask you some stupid questions?”

Me: *chuckling* “Of course.”

Customer: *sheepishly* “I usually shop at [Competitor]…”

(She seems like an understanding type, so I take a risk.)

Me: “Traitor. We don’t like your kind.”

Customer: *flails* “I’m so sorry. Please forgive me!”

(We find everything she’s looking for and she starts walking away.)

Me: “Thank you for shopping at [Store]!”

Customer: “I might even come back! “

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