Eventually Made The Right Decision

| Minneapolis, MN, USA | Bizarre, Money

(I work as a claims adjuster for a major insurance company and have made a liability decision on a minor parking lot accident in which both parties told the exact same story. Unfortunately my client was majority at fault, but we would only be paying 60% of the other party’s repairs. I call my customer and leave a message regarding the liability decision and my phone number. He calls me back a short time later.)

Customer: “I can’t believe you did this!”

Me: “I’m sorry, sir?”

Customer: “How could you do this without calling me first! You decided I was at fault!”

Me: “Sir, I took a recorded statement from you and from the other party and outlined exactly the kinds of things would factor into the decision.”

Customer: “But you didn’t call me first!”

Me: “I did call you; I took your statement.”

Customer: “But then you made a decision!”

Me: “Sir, it’s my job to make a decision, as you know, and I don’t need your permission or approval to do so.”

Customer: “I know! But I can’t believe you did that!”

Me: “Sir, are you contesting liability? You both told the exact same story and given the facts and damage to both vehicles, you’re both telling the truth. No matter how we look at it, you were backing out and didn’t pay attention to what was behind you.”

Customer: “I know! I agree that’s what happened!”

Me: “Then why are you upset? How can we resolve this?”

Customer: “You made this decision!”

Me: “Sir, I had to make a decision. Again, are you questioning the liability decision? Do you have other information to add?”

Customer: “No!”

Me: “Sir, then please tell me what you want me to say because I simply don’t understand how to resolve this for you.”

Customer: *pauses* “Well, you know what? I’m just mad about the whole thing. You haven’t done anything wrong.”

Me: “Okay…”

Customer: “I’m really sorry. I work in customer service and I hate when people call and yell at me, and that’s what I’m doing to you. You made the right decision, I accept it, and I’m sorry for yelling at you. I just… needed to yell at someone.”

Me: *trying not to laugh* “Well… thank you, then. I can definitely understand that!”

Customer: “Thank you for being so patient with me. I’m really sorry, again, to have yelled at you and hope the rest of your day goes better.”

Me: “Thank you.” *we go on to resolve claim payment and I explain repair procedures, etc.*

Manager: “I heard you talking and picked up to listen in. I didn’t know what he was angry about either!” *laughing* “I’ll put a few notes in file about how you handled the call.”

(A few minutes later, a team leader comes up to my desk.)

Team Leader: “Hey, I just wanted to let you know I just took a call from a guy who said he just yelled at you for no reason. He wanted to make sure your supervisor knows he thinks you’re excellent at your job, you’ve provided great customer service and he’s happy with the outcome of his claim. I’m passing this on to your team leader and manager.”

(I STILL laugh about that call, and think it’s one of the reasons I was promoted shortly afterward. Thank you, sir!)

The King Of Weird

| AR, USA | At The Checkout, Bizarre, Theme Of The Month

(It’s close to the end of my shift and the store is near empty. I am so happy to have a customer. I greet the man who walks up with a broad smile and an energetic hello.)

Customer: “Well, hello there, cashier girl.”

Me: “Oh, hello! Did you find everything okay? It’s a beautiful night out, isn’t it?”

Customer: “Yes, but it would be more beautiful if you were in it.”

Me: *weird giggle*

Customer: *puffs out chest and leans on my counter* “You deserve a man that will treat you like a princess.”

Me: *seeing where this is going and needing to avoid it at all costs* “I’d rather be treated as an equal.”

Customer: “So, do you have a man that treats you like the princess you are?”

(I look this man up and down. He is clearly on drugs, about 55 years old, and wearing a cut off shirt and short shorts that do not cover his butt-crack or his legs.)

Me: “Yes, I have a man. And he treats me how I feel I deserve to be treated.”

Customer: “Hmmm, well, yes. But you deserve to be treated like a princess.” *tears the corner of his check I have handed back to him* “Take this. When you need to be pampered like the royalty you are, you can give me a call, sugar.”

(The man walks off with his cart, shaking his butt and singing some random song.)

They Have Incompatible Operating Systems

| England, UK | Rude & Risque, Spouses & Partners, Technology, Theme Of The Month

(I own a small computer store that specializes in repairs and does a large number of home and work visits to repair machines on site. I am a gay man. My partner is an employee, and we often go on call-outs together. This particular call-out is to a young woman’s home. She seems quite pleasant.)

Me: “This seems straight forward enough, but it will take some time to complete. [Partner] will head back to the shop to get some parts whilst I work on that, if that’s all right?”

Customer: “That’s fine, thanks.”

(I continue working on the machine whilst my partner heads back. Whilst he’s gone the customer heads out of the room for a moment and comes back without her sweater on, and only the shirt beneath it. I don’t think anything of it.)

Customer: “Can I get you a cup of tea or some biscuits?”

Me: “That’d be great. Two sugars, thanks very much.”

(She leaves for a couple of minutes and comes back with some tea and biscuits, now wearing only a tank top instead of the shirt. I’m getting a little suspicious.)

Customer: “There you go. You don’t mind me watching you work, right?”

Me: “Of course not. I prefer to have the owners with me. It avoids me getting accused of anything.”

Customer: “Ah, you don’t have to worry about that, hun.”

(She sits a little close for comfort whilst I work. I don’t say anything, but I can guess what’s going on here. A few more minutes pass before the phone rings and she leaves the room to answer it. Shortly, she returns wearing only a bra on her top half. I’m speechless.)

Customer: “That was my husband. He said he won’t be home for some time, I’m afraid.”

(Seconds later my partner walks in through the front door and straight into the room I’m working in and is also stood there speechless.)

Me: “Uhh… Hey, love, did you get the parts?”

(Even though he’s holding them, I want her to see I’m gay. He nods.)

Customer: “Oh, I’m sorry. You’re gay?”

(Silence for a moment.)

Customer: “Even better.”

Me: “I’m afraid we have to go now.”

(I and my partner practically run out the door, leaving the computer case open but functional.)

A Few Planets Short Of A Solar System

| Cartersville, GA, USA | Bizarre, Math & Science, Money, Theme Of The Month

(I work in the administrative offices of a museum. One of my job duties is to answer the phone. The following call takes place one afternoon.)

Me: “Good afternoon, [Museum]. May I help you?”

Caller: “Yes, I would like to sign up for the astronomy workshop.”

Me: “Are you a member?”

Caller: “No, but I want to be. How much does it cost?”

Me: “There are different levels…”

(I explain the different levels of membership and prices.)

Me: “If you join today, I can give you the member price of $10 for the workshop and book your spot. If you are unable to join today, I will have to wait until the advance member registration is over and the cost will be $25.”

Caller: “I guess I need the family membership to cover my daughter and my mother. Well, she’s really not my mother but the nursing home was going to throw her out on the street…”

(She tells me a lengthy story about how a woman who isn’t her mother came to live in her home.)

Caller: “But I don’t have $95 to pay for it. I really want to come!”

(At this point she begins sobbing hysterically because she wants to come to the workshop, but we are only accepting member reservations at the moment.)

Caller: “I come and sit in your parking lot on the weekends and watch the happy expressions of people who are leaving your museum, wishing I could go in. Sometimes I will come and walk amongst the trees and think about what is going on inside the museum.”

(At this point, I’m a little creeped out but I try to help her because I feel a little sorry for her.)

Me: “I think it would be okay to make an exception for you and let you sign up, and even give you the member price.”

Caller: “Oh, thank you. Thank you. I will come see you next time I come to walk among the trees.”

(She never showed up for the workshop. I guess she got tired of walking among the trees.)

Asking Ballsy Questions

| Roseville, CA, USA | Health & Body, Rude & Risque, Theme Of The Month

Female Customer: “I’d like to return these men’s underwear.”

Return Counter Clerk: “That’s fine. Was there something wrong with them?”

Female Customer: *with a totally straight face* “My husband says his balls keep falling out of them.”

(No further questions!)

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