Failed At The Name Game

| Yakima, WA, USA | Right | September 9, 2015

Me: “Thank you for calling the Yakima Hotel. My name is [My Name]. How can I help you?”

Caller: “Yes, I would like to talk to the front desk of your Yakima, Washington location.”

Me: “Yes, this is the front desk. My name is [My Name].”

Caller: “Okay, I need you to transfer me to someone at the front desk.”

Me: “Yes, this is the front desk. My name is [My Name]. How can I help you?”

Caller: “Oh, okay. What’s your name?”

Me: “…”

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Failed At The Name Game

Not Giving The Staff Enough Credit

| IL, USA | Right | September 9, 2015

(I work at a clothing store, we have a pinpad where customers can swipe their cards but we have to swipe the card at the register. And we have to ask if it’s credit or debit, and if it’s credit we need to ask to see the customer’s ID.)

Me: “Is that credit or debit?”

Customer: *says as if I don’t understand English* “This is a… credit… card. It’s American Express.”

Not Very Cagey About Their Drinking

| Atlanta, GA, USA | Right | September 8, 2015

(A woman has come in looking for a hamster for her seven-year-old daughter’s birthday the next day. I’ve gone over the basic care instructions and all that’s left is to pick out the cage.)

Me: “Okay, so the dwarf hamster is pretty small, and any of these cages will be big enough. I would recommend this one, since it comes with food, bedding, food dish and a water bottle.”

Customer: “Which one is the easiest to put together? I’m gonna be pretty drunk tonight when I set this thing up.”

Me: “…Let me show you the pre-assembled cages.”

Red Faced With Failure

| GA, USA | Right | September 8, 2015

(It is National Wear Red Day. A customer comes in, all in red, and after shopping approached the cashier.)

Customer: “Why aren’t you wearing any red?”

Cashier: “I’m sorry, ma’am?”

Customer: “Red! Why aren’t you wearing red?! It’s National Wear Red Day for women’s heart disease!”

Cashier: “Ma’am, I am wearing red. Our store’s color is red.”

Customer: “But you’re not wearing it for National Red Day! And your jewelry isn’t red!”

Cashier: “I’m sorry—”

Customer: “YOU FAIL!”

Cashier: “I… I’m sorry?”

Customer: “YOU FAIL!” *turns to customer behind her* “YOU FAIL, TOO!” *storms out without making purchase*

Customer #2: “Glad to know I fail.”

Wining And Whining

| Scottsdale, AZ, USA | Right | September 8, 2015

(This is my third day at this job and I am still in training, out stocking the floor and familiarizing myself with the layout. Adjacent to the bakery is the wine section.)

Woman: *approaches me* “Hello, I’d like some help with choosing a wine?”

Me: “Wine?” *notices* “Oh, that. Well, unfortunately, I don’t know anything about wine.”

Woman: “What? You do work here, right?”

Me: “Well, yes, but I’ve just started and wine isn’t my section.”

Woman: “How can you not know your own store?!”

Me: “Miss, this is my third day. I haven’t even shopped here before!”

Woman: “I don’t care HOW new you are; you should learn things!” *storms off*

(I was three syllables from telling her that I have a friend who works here as well and went to culinary school, took classes in wine, and could help her out, but she left too quickly.)

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