Logged Too Many Logins

| England, UK | Extra Stupid, Technology

(This happens far too regularly.)

Me: “Hello, [Company]. How may I help?”

Customer: “Hello I would like to know how to [generic query].”

Me: “Okay, from [screen], open [other screen], and select [option].”

Customer: “Oh, hang on. Let me get to a computer and log in.”

His Attitude Has Hit Rock Bottom

| Stockholm, Sweden | Bad Behavior, Pets & Animals

(A customer calls in, requesting tips for how to get rid of the ants in his garden. I give him several tips but he is very patronizing throughout the call and rather rude.)

Me: “…or, if neither of those things work, come winter, you can try and freeze the ant-hill from within.”

Customer: “How do I do that?”

Me: “You take an iron rod and stick it as far into the ground as possible, and leave it there over winter, and—”

Customer: “So, how far down do I need to stick it?”

Me: “Well, as far as you can, to make sure you get it through their entire colony. One meter is usually recommended.”

Customer: *in a very condescending tone* “Hah, you obviously don’t know what you are talking about! Let me tell you, I live on the WEST COAST. The soil here is no deeper than half a meter at most! There is no possible way I can stick an iron rod a whole meter down into the ground. I would obviously hit the bedrock way before that. So there is no way your stupid suggestion would work to get rid of the ants. I could never penetrate their entire colony.”

Me: “…but, if there is bedrock half a meter down, the ants cannot live further down either.”

Customer: “Oh. I never thought about that. I guess you are right. Do you have any more suggestions?”

(He was very polite and grateful after that!)

Should Draw A Line In The Sanding Machines

| The Netherlands | Bigotry, Home Improvement

(I am a female employee at a hardware store. An older male customer comes to the service desk.)

Me: “Good afternoon, sir. How can I help you?”

Customer: “I just looked at the sanding machines.”

Me: “All right, so what would you like to know?”

Customer: “I just looked at the sanding machines.”

Me: “Yes, and what is your question exactly?”

(The guy just looks at me and repeats himself once more.)

Me: “Do you need any help?”

Customer: “Yes.”

Me: “With what, exactly?”

Customer: “The sanding machines.”

Me: “What part about sanding machines exactly do you need help with?”

(The customer doesn’t answer my question and says, yet again:)

Customer: “I was just looking at the sanding machines.” *after a short pause, he says* “Is there anyone here who can help me find the right one?”

Me: “Oh, well, I can’t leave the register, as there is nobody else here to take care of that, but if you ask my colleague over there, he’ll be happy to help you.”

Customer: “Yes, he does look like he knows a little something about that.”

(My male colleague was just standing there, the only visible difference between me and him being that he’s a man. The customer also greatly emphasized the ‘he.’ The customer walked up to my colleague and right off the bat started telling him exactly what he was looking for.)