Needs To Be Coached On Buses

| Reykjavik, Iceland | Extra Stupid, Tourists/Travel, Transportation

Me: “These are your tickets, the bus is right out here—” *gestures to the door with a HUGE departures sign over it* “—and it will be marked with the tour name in the front window.”

Customer: “Thank you.” *the customer walks away, turns around and walks back to me* “Sorry, which bus is it?”

Me: “The bus is right out there and it’s the only one out on the lot.”

Customer: “Thank you.”

(Again he walks off, he walks out into the lot stares at THE ONLY BUS that’s there and then walks back to me.)

Customer: “Sorry, what number will be on the bus?”

Me: “The bus has the tour name in the front window and it’s the only bus departing at the moment.”

(The customer walked off for the third time, walked towards the bus, walked around the bus, and had almost walked off, when the driver caught up with him and escorted him onto the bus.)

The Route Of Shared Pain

| USA | Awesome Customers, Awesome Workers, Technology, Top

(I work tech support in a call center, which can involve long and draining days. I take a break and head down to the mall adjacent to us and am browsing some items in an electronic store. Many of the items are the same ones I provide technical support for. I approach an employee to ask a question about a sale they have on their wireless routers.)

Me: “Hi, I wanted to ask about these wireless routers.”

Employee: *suddenly looking scared* “…Yes?”

Me: “I notice the sale is for the tri-band routers, but does it also apply to the quad-band?”

Employee: *looking surprised* “Oh. Sorry, it’s just I’ve been asked very different kinds of questions today.”

Me: “Let me guess. They’re surprised you have to plug them in because they should be ‘wireless?'”

Employee: “Yes! How did you know?”

Me: “I work tech support across the street. I had a call today asking why the ‘box of Internet’ had to talk to the clouds, and ‘why was the Internet all the way up there in the first place?'”

Employee: “Can… can I give you a hug?”

It’s The Principle Of The Matter

| USA | At The Checkout, Bad Behavior, School

(I am second in line, and it’s early morning on a Thursday. The area has just gotten a severe weather warning about freezing rain and hail. In front of me is a chipper customer chatting with the clerk as she pays for her 40-oz bottles of malt liquor.)

Customer: “I got four of these. Does the two for five bucks still apply?”

Clerk: “Sure does. You got the day off, do you?”

Customer: “Yep, I work for the school district, and school’s been cancelled! I’m gonna get shit-faced before noon!”

Clerk: *slightly shocked* “Okay, well, that’s $10.20. Have fun.”

Customer: “Oh, don’t worry. I’m not teaching your kids. I’m the principal!”