Not So Rewarding, Part 2

| USA | At The Checkout, Extra Stupid, Money

(Every winter my store offers a rewards program for store credit card holders. The program is heavily advertised, especially at the cash wrap. Regardless, this exchange happens at least once a day.)

Me: “I see you’re paying with your [Store credit card]. Have you already enrolled in [rewards program]?”

Customer: *hostile* “What’s that?”

Me: “It’s a rewards program that—”

Customer: “No! I don’t want anything to do with that!”

Me: “Okay, your total will be—”

Customer: *suspiciously eyeing rewards program advertisement* “What’s this 10% thing? I want 10%!”

Me: “That’s [rewards program]. That—”

Customer: “No! I don’t want it!”

Related:
Not So Rewarding

Colorful Employees

, | IL, USA | Bigotry, Criminal & Illegal, Food & Drink

(I am the guest relations person, so I return calls from disgruntled customers all the time. The restaurants are fast food and all have drive thrus.)

Customer: “Did you know you have gang members hanging around your [Location] restaurant?!”

Me: “No, sir, I did not. Have you spoken with the manager of the establishment about this?”

Customer: “I did and he laughed me off!”

Me: “I’m very sorry about that, sir. We ask that our manager’s take guest concerns seriously. Where are you witnessing gang members around the facility?”

Customer: “He should be able to see them. They are hanging out in your driveway there, all wearing the same clothes ALL THE TIME!”

Me: “How are they dressed?”

Customer: “They are wearing black shirts, khakis, and hats! They are always there until you guys close!”

Me: “Sir, you are describing our drive thru staff. They are wearing our uniform and stationed outside to take orders.”

Customer: “But they’re all black and Mexican!”

Me: “We are an equal opportunity employer and do not discriminate who we hire.”

Customer: “This is bulls***! I want to talk to your manager!”

Me: “Sir, you can talk to my manager if you’d like but you are describing our staff. They are not a gang and there would be nothing she would be able to do about it.”

Customer: “I SAID I WANT TO TALK TO YOUR MANAGER!”

(My manager explained the same thing I did and the customer screamed so loudly we hung up.)

Building Up Abuse About The Building

| Chicago, IL, USA | Bad Behavior, Crazy Requests, Family & Kids, Top

(I work as maintenance coordinator for a property management company. I get a call from a nearly 30-year-old tenant’s mother.)

Me: “Hello, This is [My Name]. How can I help—”

Mother: “You listen here. I am going to sue the living s*** out of you and you negligent company unless you fix the issues in my son’s apartment!”

Me: “I’ll do everything I can. What is the—”

Mother: “Well, YOU have already been doing ALL that YOU can. Maybe I need to talk to someone else, cause all you can do is f*** all!”

Me: “Ma’am, I’m more than happy to assist you in any way I can but I will stop this conversation if you continue to be abusive. What is the add—”

Mother: “I’M BEING ABUSIVE?! You take my money EVERY MONTH so my son can live in that s***-hole! Breathing in mold, dealing with rats and roaches! WHAT ABOUT THE GOD-D*** HOLE IN THE CEILING?! Don’t you think that’s abusive!?”

Me: “Ma’am, I have no knowledge of any unit having any of these problems but for me to help I need the address—”

Mother: “YOU HAVE NO F****** KNOWLEDGE?! LET ME TALK TO YOUR MANAGER!”

(At this point I lose my patience.)

Me: “Ma’am, did you sign the lease for your son or were you present for the signing of the lease?”

Mother: “No, I did not, but what the h*** does that have to do with anything?”

Me: “It MEANS I legally do not have to talk you. NO ONE here has to, and if you continue to be this abrasive on the phone, I will advise the property manager to evict your adult son from his unit. I DON’T WANT TO DO THAT! Now, PLEASE, if you want me to help I need the ADDRESS!”

Mother: “Fine, it’s [address].”

Me: “Ma’am, we don’t even manage that building. It’s managed by [Other Management Company].”

Mother: “Well, then, how do I get ahold of them?”

Me: “Let me Google that for you. ” *hangs up phone*

Transcontinental Breakfast

| Cumberland County, PA, USA | Food & Drink, Health & Body, Hotels & Lodging, Rude & Risque

(I work the front desk night shift at our hotel, and one of my duties is to set up breakfast and make sure it is fully stocked until I clock out in the morning. I’m a young transgender woman and I’ve only informed the general manager of that fact. As far as I know neither my coworkers nor any guests can tell. I am restocking the sausage patties when this happens.)

Guest: “Oh, so you’re the one who cooks up all the breakfast, eh?”

Me: *smiles* “Yup, that’s me!”

(I quickly break away from the encounter to wrap up my shift. Soon enough my coworker is just about ready to let me go for the day, when the same guest from before passes by, spots me, and smiles.)

Guest: “There’s the sausage queen!”

Me: *speechless*

Coworker: *chuckles* “Sorry, the 12-year-old in me just had to laugh at that!”

Me: “They may never know just how funny that truly was.”

I Don’t Work Here, Does Not Work Here, Part 16

| FL, USA | Bad Behavior, Crazy Requests

(I went to check out a sale at a clothing store. While browsing the clothing racks, a lady runs up to and violently grabs my arm and start yelling at me.)

Customer: “About d*** time someone showed up. I’ve been looking for you for ten minutes now!”

Me: “Excuse me?”

Customer: “Don’t give me that! I give you guys a lot of my hard earned money and all I get is crappy service.”

Me: “Um, ma’am, I’m sorry, but I think you—”

Customer: “Now listen here. I don’t have time for this. I’ve got places to be, so just do your d*** job and help me!”

Me: “Ma’am, I don’t work here.”

Customer: “Work, you got that right! You just get paid to sit on your fat a**. If it was up to me you’d be fired!”

(At this point the store manager has heard the commotion and comes over to see what the problem is.)

Manager: “Excuse me, ladies. Is there a problem here?”

(Customer angrily points at me.)

Customer: “Yes, there’s a problem! Your sorry excuse of employees stand around all day while your customers have to suffer!”

(Looking at me, the manager understands what’s going on and is trying to not burst out laughing.)

Manager: “I’m terribly sorry, ma’am, but if you would have asked a store associate for assistance instead of yelling at another customer, perhaps we could have assisted you.”

Customer: “Well, I never!”

(Confused, the lady looks at me and finally realizes I’m not wearing a store uniform or name tag.)

Customer: “Oh, um… Ah, I think I’ll just come back later.”

(Looking extremely embarrassed the lady rushes out of the store without even apologizing.)

Manager: “I’m sorry, miss. Are you all right?”

Me: “I’m really confused but yeah. I guess. Are all your customers like that?”

Manager: “That’s not even the worst of it.”

Related:
I Don’t Work Here, Does Not Work Here, Part 15
I Don’t Work Here, Does Not Work Here, Part 14
I Don’t Work Here, Does Not Work Here, Part 13

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