The Mother Of All Nice Gestures

| Fort Collins, CO, USA | At The Checkout, Crazy Requests, Family & Kids

(I am just about to clock out from work when a teenage girl walks in to return a shirt that was paid for with credit card. My coworker handles the transaction.)

Coworker: “So, you’ll be getting $13.94 back for this. Do you have a credit card to put that on to?”

Girl: “No.”

Coworker: “Well, I can give you a voucher to the store instead.”

Girl: “Okay, that works.”

(My coworker finishes the transaction, and gives her the voucher. The girl’s mother then comes in and becomes furious when her daughter gives her the voucher instead of cash. So she stomps over to my coworker.)

Woman: “Excuse me, but I wanted cash back for this, not a voucher.”

Coworker: “I’m sorry; you only get back your return how it was originally paid for.”

Woman: “Fine, I’ll put it back on to my card.”

(Unfortunately my store cannot put money from a voucher back onto a credit card. It’s final once it becomes a voucher. My coworker explains this, the woman gets mad and demands to speak to a manager. My manager comes over.)

Woman: “You have to put this back onto my card. I need to get gas for my car.”

Manager: “I’m sorry, but once it’s been put onto a voucher there’s nothing we can do.”

Woman: “You have to.”

Manager: “I can’t.”

Woman: “You HAVE to!”

Manager: “I can’t!”

(This unpleasantness goes on for awhile, until my manager has had enough.)

Manager: “I don’t have to do anything. Especially something that’s impossible.”

(The woman finally gets it through her head and leaves with her daughter. Then after a couple minutes her daughter comes back in, tears streaming down her face, and goes back over to my coworker and manager.)

Girl: “Is there anything you can do?”

Manager: “I wish I could but it’s impossible.”

(The girl looks to be on the verge of tears again.)

Girl: “Please…”

(I’m finally clocked out now, and after watching this whole situation and feeling terrible for the girl, I walk over.)

Me: “How much is on the voucher?”

Coworker: “Uh…$13.94.”

Me: “Okay.”

(I pull out my wallet and get $14.)

Me: “I’ll give you this for the voucher.”

Girl: “…really?”

Me: “Yeah.”

Girl: “Thank you. So much.”

Me: “Of course.”

(The girl takes the money and leaves. My coworker hands me the voucher.)

Coworker: “Thank you, [My Name.]”

Me: “Yeah, no problem.”

Manager: “That was amazing, [My Name]. Thank you, I appreciate it.”

Me: “Just to be clear: I did it to help out the poor girl, not her f****** mother.”

Justice Is Music To My Ears

| MO, USA | Bad Behavior, Crazy Requests

(I have been employed at this store for maybe two weeks and haven’t learned the antiquated computer system for instrument rentals yet. A customer comes in and asks for a used instrument to rent monthly. I go down into the catacombs, pick out the best quality one [as I was trained to do] and come back up after about five minutes. I input her stuff into the computer, and can’t get it to print correctly.)

Customer: “I’m getting really tired of waiting.”

Me: “I’m sorry, ma’am, this is my first time doing a monthly contract and I’m not sure—”

Customer: “I would have loved to have been there for your job interview. What, are you related to someone?”

Me: “Pardon?”

Customer: “I mean seriously, are you working this job to get through DeVry? Just print the d*** contract.”

Me: “I’m trying to, ma’am, but—”

Customer: “It took you so long to get back up from the basement because you got lost, right?”

(She continues this tirade for the next five minutes as I keep trying – and failing – to print her contract correctly. Finally, my boss walks out of his office.)

Boss: “Ma’am, we won’t be renting you this instrument today. You should go.”

Customer: “Excuse me?”

Boss: “Believe it or not, [My Name] is worth more than a clarinet, and based on how you’ve treated him, I can only imagine the horrible stuff you’d put a clarinet through. You should go.”

Customer: “Well, if this MORON actually had two brain cells—”

Boss: “This moron has read more books than you have sentences. Please leave.”

Customer: “Fine, I’ll go, but I’m going to tell all my friends not to come here.”

Boss: “The way you treat people? You don’t have any friends. Goodbye, and don’t come back.”

(She storms out, as I stand flabbergasted.)

Boss: “I’d rather close than serve customers like that.”

(Best. Boss. EVER.)

This ID Is Sub-par

| Westchester, NY, USA | At The Checkout, Food & Drink, Money

(I am the customer in this story. I am checking out with a few items of food and some beer. I keep my ID and subway card in the same pocket of my wallet.)

Cashier: “Could I see some ID?”

Me: “Sure!”

(Not paying any attention, I hand her my subway card.)

Cashier: *holds card while staring at me, waiting for me to notice it’s not a driver’s license* “Um…”

Me: “Oh, oops! Sorry!” *hands her my ID*

Her Coworker: *while bagging my groceries* “Now, if it was a twenty, that might have worked!”