Snacking On A Bad Attitude

, | York, England, UK | At The Checkout, Bad Behavior, Food & Drink

(I work in a busy branch of a fast food place. When customers order burgers, it’s store policy to ask if they would like it as part of a deal, which is cheaper than if the food in the meal was purchased separately.)

Me: “Hello, sir, what can I get you?”

Customer: *giving me a somewhat disdainful look* “I want a [Burger] with fries and a large [Soda].”

Me: “Would you like that as part of a meal or are you buying them separately?”

Customer: *visibly annoyed, and still glaring at me* “No, I’m having them as a snack.”

(I laugh politely, thinking that he was trying to be funny.)

Me: *smiling on the outside, dying on the inside* “Is that a large meal or are you buying them separately?”

Customer: “I already told you, I’m having them as a snack.”

(I look at my supervisor like a deer in headlights. She takes over.)

Supervisor: “Sir, are you having your order as a meal or are you buying each item separately?”

Customer: *growing quite rude and ill-tempered now* “I’ve already told him that I want them as a snack. Doesn’t he understand simple instructions?”

(My supervisor is quite protective of her trainees. I know that the look in her eyes means she wants blood, but she remains calm and collected.)

Supervisor: *trying to remain polite* “We don’t sell meals as “snacks,” sir. Are you buying it for yourself or—”

Customer: *almost shouting* “Of course I am. Now get me my large [Burger] with fries and a [Soda]!”

Supervisor: *faces me and tells me to get his food prepared* “I’m ringing that up as a meal deal, sir. That’ll be £5.45, please.”

(Customer begrudgingly slams a £10 note on the counter and gives me a scathing glare as I hand him his food in a bag and he leaves the store in a huff. My supervisor realises something.)

Supervisor: “Did he want his meal to-go?”

Me: “No clue. But I did.”

Toiling In The Toilet

| TX, USA | Crazy Requests, Rude & Risque

Me: “Thank you for calling. My name is [My Name]. Whom do I have the pleasure of speaking with tonight?”

Customer: “Listen, this is going to be an odd request, but I need you to bring me some toilet paper.”

Me: *already knowing this is a prank call* “I wish I could, sir.”

Customer: “Well, why can’t you?”

Me: “Because I’m not at your house, sir.”

Customer: “No, see, I’m not at my house. I’m in the back.”

Me: “In the back… of one of our stores?”

Customer: “Yes. And there’s no toilet paper back here, so I need you to bring me some.”

Me: “Okay, sir. And which store are you located at?”

Customer: *sighs* “Listen… why are you playing games with me?”

Me: “I’m not, sir. I’m simply asking because the store you are in may not be located in the same place, or the same state, that I’m in.”

Customer: *long pause* “F*** it, I’m just going to use my hand.”  *click*

A New Excuse To Have Baggage

| Grangemouth, Scotland, UK | At The Checkout, Bad Behavior, Money

(Recently, a new law has come in where all retailers have to charge 5p for a bag. This happens on the first day it becomes law.)

Me: “So, that’s £40 altogether…”

Customer: “Can I get a couple of bags?”

Me: “Yeah, that’ll be another ten pence. Is that okay?”

Customer: *suddenly angry* “No, that isn’t okay! Since when did you lot start charging for bloody bags?!”

(I do my best to not look at the various signs that have been around for a couple of months warning people of the date, doing my best to remain professional.)

Me: “Just today. The law became active today.”

Customer: “Bulls***! This is just another way for you lot to line your pockets!”

Me: “The money goes to charity, though. We don’t—”

Customer: “Save it! I’ll just go to another bloody shop that doesn’t have the f***ing cheek to charge for f***ing bags!”

(He storms off, leaving his shopping, as my manager, who was standing beside me just shrugs.)

Manager: “Where’s he gonna go, England?”