Needs To Get His Fax Straight

| WA, USA | Right | September 15, 2015

(We are a small library without a public fax machine. We have a private business fax machine for office use only. We still get spam faxes because the number is publicly listed.)

Me: “Well, I was going to send the weekly report to accounting but something is coming in on the fax.”

Coworker: “Ooooh, is it another offer for a discount trip to Bermuda?”

Me: “It’s some financial thing. Man, it’s eight pages long. Woah. This is someone’s debt consolidation paperwork.”

Coworker: “What? Is it for someone who works here?”

Me: “No… but they apparently live in town.”

(I attempt to call the customer multiple times as a courtesy, but their voice-mail inbox is full. They show up the next day anyway.)

Customer: “Hi. So, uh you should have some papers for me?”

Me: “Did you have your financial institution use the library’s fax line?”

Customer: “No, it was their idea. They say they do that for a lot of customers.”

Me: “Ok. You need to explain to them that isn’t appropriate. Our fax machine is for library business only. I actually thought your fax was spam at first because we weren’t expecting anything. It could have been shredded. It’s also not very secure. We have volunteers and maintenance staff coming and going all the time and we don’t guard the fax machine because we don’t normally receive sensitive documents. We had to look over these papers just to figure out what they were and there is information on here that we did not need to know about you, like your social security number. We couldn’t reach you to warn you either. If you had contacted us first we could have told you not to use our fax.”

Customer: “Oh… so, like, does that mean I can’t send my paperwork back through you guys?”

Me: “You may not. There is a pay-fax machine at the copy shop across town. Please inform the company not to use our fax again. Any other paperwork that is sent will be shredded.”

(The customer shrugged and left. I’m still not sure I got through to them. At the very least I know never do business with that debt consolidation company!)

This Is Why We’re In A Recession, Part 42

| USA | Right | September 15, 2015

(The customer in question is trying to purchase just under $300 worth of material. Their card declines.)

Customer: “Oh, I’m sorry. Let me go outside and call my bank.”

(Comes back in a few minutes later on the phone.)

Customer: “Can you take a check over the phone?”

Me: “Do you mean a credit card?”

Customer: “No, a check. Like if I give you all the information off it can you take it over the phone?”

Me: “…No. I can’t take a check over the phone, sorry.”

(His wife shows up 15 minutes later with a check. I run in through our machine just to be safe. It is also declined.)

Me: “Sorry, your check was also declined. I’ll only be able to take cash as payment.”

Customer: “I don’t understand why it won’t go through! We just deposited $30,000 yesterday!”

Me: *trying to hide my skepticism* “I’m sorry for the trouble. Sometimes banks can be troublesome. Maybe you should call them again?”

(They went outside to ‘call their bank’ but ended up leaving in their new SUV, and new trucking pulling their new trailer.)

Related:
This Is Why We’re In A Recession, Part 41
This Is Why We’re In A Recession, Part 40
This Is Why We’re In A Recession, Part 39

This Is Why We’re In A Recession, Part 41

| USA | Right | September 14, 2015

(I take a catering order over the phone.)

Me: “Would you like to pay tomorrow when you pick it up or would you like to give me a credit card number now?”

Customer: “I’ll give you my credit card number.”

(She gives me her number.)

Customer: “And could I have the total?”

Me: “Well, I actually have only written the order down. If you really need the total now I can ring in your order but it will take a moment. You’d have to hold or I’d have to call you back.”

Customer: “Yes, I’d like to have the total, obviously, if I’m going to be charged for it today. You know, I can’t just have charges to my card without knowing how much it will be.”

Me: “Actually, ma’am, the charge won’t go through until the day of. Your number will just be attached to your order in our system and the charge will be applied after we ensure that you get your order.”

Customer: “Oh, no, I don’t want it to be stored in the system. That’s not safe! Never mind, I’ll just pay for it tomorrow!”

Me: “…Well, that’s fine, too! It may just take a minute or so for you to be rung out tomorrow if it’s busy when you arrive to pick up your order, just so you know.”

(I decided not to bother clarifying that she had just given me her number which I wrote down, or that our systems were obviously designed to encrypt credit card numbers so that they could not be stolen, considering we were a business that dealt with thousands of credit cards daily, OR that every single credit card, including the one she would use the next day, was stored in our system anyway in order for us to receive customers’ payments because that’s how credit cards work.)

Related:
This Is Why We’re In A Recession, Part 40
This Is Why We’re In A Recession, Part 39
This Is Why We’re In A Recession, Part 38

Must Feel Like A Real Dingleberry

| USA | Right | September 14, 2015

(Our fruit flavors for our milkshakes are described as “real fruit shakes” on our menu.)

Customer: *smugly* “Real fruit shakes, huh? Tell me, can you even make a ‘fake’ fruit shake?”

Coworker: “Sure you can, if you use artificial flavorings.”

Customer: “Oh, yeah? Then what makes your shakes ‘real’?”

Coworker: *holds up our actual strawberries* “This is actual fruit. Anything else for you, sir?”

(He furrowed his brow and paid.)

They Fit The Bill

| Detroit, MI, USA | Right | September 14, 2015

(I’m a new waitress at a sports bar. Today is my first day with a full section, and it got taken over by a party of about 45 people, who pulled tables from other sections into mine, so I’m handling 20 more people than I’d planned on. They are all loud, rude, and demanding. I bring them their checks, which I split individually, per their request.)

Customer #1: “Actually could you put her fries on my check? I told her I’d pay for hers!”

(The woman he’s pointing to ordered a combo, so it’s odd that he’d offer to pay for just fries.)

Me: “Sir, she ordered a combo. Did you mean someone else?”

Customer #1: “Nope! Put her fries from the combo on my bill, and the pretzel bites I ordered on HIS bill!” *he points to a random man across the table*

Me: “Er… sir, I can’t really split the cost of fries from a combo to be the same amount of a single order of fries, they’re different prices and our computers can’t do th—”

Customer #2: “Oh, enough! You’ve been so slow! You can handle this task! Now my lemonade, my wife is picking up. That table over there, I’m picking up all of their food EXCEPT two of the drinks.”

(By this time, I have 45 people requesting ridiculous and borderline impossible split checks. My manager gets called over, and she doesn’t quite understand the problem, and orders me to split the checks “correctly” for the customers. I get so overwhelmed at the computer that I start welling up tears. Suddenly, a stranger comes up with a few $100 bills.)

Stranger: “They’re a**-holes. I’ve been there. You’ll be fine. Don’t worry. I’m paying for their tab. I’ll tell your manager. Keep the change.”

(The 45 customers leave and loudly remark about what a bad waitress I am, but I ignore them and count out my 50% tip on such a huge bill!)

1 Thumbs
1,347
VOTES
Page 965/3,802First...963964965966967...Last