Lucky Dollar Thirteen

| OH, USA | At The Checkout, Extra Stupid, Math & Science

(It is my first day working the cash register, and everything is going well. A customer approaches my register with a handful of items. At first, she can’t figure out which items she wishes to use for which promotions, constantly changing her mind. Then she wants to use multiple (expired) coupons on her purchase. I call my coworker over to help explain to the customer how the promotions and coupons work. We finally get her straightened out on the promotions, and then this exchange happens.)

Customer: “Okay, I think I got it. Now, with this coupon I get one item free, right?”

Me:” Yes, ma’am, one item up to $13.”

Customer: “Okay, well, these items here are about $13 total. Can I use those?”

Me: “No, ma’am, the coupon is for one item up to $13.”

Customer: “Oh, okay. I’d like to use this item, then.”

(She places her coupon on a $14 item.)

Me: “I’m sorry, ma’am, but you can’t use the coupon to get that item free; it’s $14.”

Customer: “But, you said $13.”

Coworker: “Yes, up to $13, but that is $14.”

Customer: “But, you said $13.”

Coworker: “Yes, up to $13. THAT’S $14.”

Customer: “But… didn’t you say $13?”

Coworker:  Yes, the coupon is up to $13. That item is $14.”

(This continues back and forth for nearly a minute.)

Customer: “OH! You mean INCLUDING $13!”

Coworker: “Yes?”

Customer: “Well, the coupon should say that. I’ll find another item.”

(The customer goes to get another item– We still don’t know if she understood a word we said. Since we don’t know how long the customer is going to take, I invite the next customer in line to come to the register.)

Next Customer: *sets her items on the counter with a gracious smile* “I have four items and no coupons.”

Me: “I am so sorry for your wait, ma’am…”

Doctor’s Disorders

| USA | Extra Stupid, Health & Body, Hotels & Lodging

(It is around three in the morning when I take a phone call.)

Me: “Front desk.”

Guest: “Help! My husband is feeling very sick. He needs a doctor!”

Me: “Ma’am, we don’t have any doctors in the hotel. Shall I call him an ambulance?”

Guest: *suspiciously* “And just where is this ‘ambulance’ going to take him?”

Me: “Um, to the hospital…”

Guest: “…”

Me: “…where there are doctors?”

Guest: “Oh. Okay, then.”

Try Not To Vegetate On It For Too Long

| MO, USA | Extra Stupid, Food & Drink, Health & Body

(I’m in the kitchen making pizzas when my boss comes back and tells me that an order she just sent back requested that we use a clean knife and cutting board to cut her pizza with because she is vegan and doesn’t want her pizza to come into contact with something against her diet. This is not an unusual request so I give her a thumbs up. A few minutes later I get to the ticket.)

Me: “Hey, [Boss]? It was ticket number 62 that was the vegan ticket, right?”

Boss: “Yeah.”

Me: “Ticket 62… The cheese stuffed pizza with extra cheese?”

Boss: “Yeah…”

Me: “…”

Must Have Been Smoking A Half-Pipe

| Denton, TX, USA | Bizarre, Crazy Requests, Technology

(I work the front in a local computer repair shop and am in charge of answering phones and scheduling service. The phone rings and I answer.)

Me: “How can I help you?”

Caller: “Do you guys have any skateboards?”

Me: “No, I’m sorry, sir. We are actually a computer repair company.”

Caller: “Oh…” *long pause* “So, do you guys have any skateboards?”

Me: “… No, sir. We only sell and work on computers.”

Caller: “Oh. Okay.” *hangs up*

Renamed And Shamed

| UK | At The Checkout, Bad Behavior, Extra Stupid, Wild & Unruly

(This takes place at our order collection till. The system is down and as such we can’t check whether customers’ orders are in or not. It’s also close to Christmas and we’re full of customers. A woman approaches my till.)

Me: “…and what name—”

Customer: *quotes her order number*

Me: “Sorry, ma’am, our system is down. Can I please have the name it’s under?”

Customer: “[Customer].”

Me: “And how many items is it?”

Customer: *sighs* “Can’t you just check?”

Me: “Sorry, like I said our system is down. How many items are you expecting?”

Customer: “One.”

Me: “Okay, ma’am. I’ll go get it for you.”

(I go into the stockroom and search under the initial of her last name. I can’t find any under her name. So I go back to the customer.)

Me: “Hi, sorry. I can’t seem to find your parcel. Can you just write down the full name it’s under?”

(Customer writes it down, sighing the whole time. I go back and still can’t find the parcel.)

Me: “Is it possible it could be under another name?”

Customer: “No! I think I know my own name! What kind of stupid question is that?!”

Me: “I understand. It’s just, sometimes—”

Customer: “Just go back and check! You know this is supposed to be a faster option! I’ve been waiting in this line for half an hour.”

Me: “I apologise, ma’am.”

(I go to the stockroom for the third time. This time asking for the delivery team to help me find it. They tell me to leave and cover other customers. while they continue searching. I go to the customer and tell her the delivery team are looking.)

Customer: “You know, I’m getting sick of waiting!”

(She continues ranting at me and ‘terrible service at this store’ until her phone rings.)

Customer: *on the phone* “I’ve been waiting for ages! They’re all useless! It can’t be that hard to find a parcel for [Customer]. It’s not exactly a common name.”

(Suddenly the customers face goes white and she looks away from me.)

Customer: *hangs up phone* “It… er… it may be under [Different Name].”

(Lo and behold it was under Different Name. And, surprise, surprise – I didn’t get an apology.)

Page 963/3,082First...961962963964965...Last