An Unrewarding Exchange

| Fort Pierce, FL, USA | Right | September 21, 2015

(At my job, cashiers are required to go through a spiel for every transaction such as offering extended warranties or store credit cards. The big thing we push is the free store Rewards program. Mostly it’s a points/rewards program, but occasionally it also gets the customer a discount as well on certain items.)

Me: “Okay, ma’am, would you like to sign up for our [Rewards Program]?

Customer: “No, you people always want me to sign up for some s***!”

Me: “Not a problem, ma’am.”

(We continue with the transaction. As I hit total, the register prompts me that the customer would save five dollars on her sweaters if she signs up for the program, which I am required to inform her.)

Me: “And ma’am, I know you said you didn’t want the rewards program, but if you sign up today at no charge, you would save $5 on your sweaters! Would you be inter—”

Customer: “NO! God-d***! I already said I don’t want your f****** card! God! Don’t you know how to listen?!”

Me: “That’s perfectly fine, ma’am. I am—”

Customer: “Just let me pay and get the h*** out!”

Me: “Okay, your total is [total]. Sorry I couldn’t help you save some money today.”

Customer: “WHAT PART OF ‘NO’ DO YOU NOT UNDERSTAND, YOU STUPID B****?!”

Me: “All right. Apologies, ma’am.”

(I finish the transaction and the customer leaves. The woman in line behind her has been very quiet but glaring at the previous woman.)

Me: “Hello, ma’am, how are you? Would you like to sign up for [Rewards Program]?”

Next Customer: “I’ll do it, but just so I can get the discount on these sweaters. And before you ask, no, thank you, I would not like the credit card, but unlike that woman, my mother taught me manners.”

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A Special Case Of Special Treatment

| Atlanta, GA, USA | Right | September 20, 2015

(I’m a customer at a restaurant that has a counter to make your order and pushes it down the counter towards the register where you pay. There are entrances on two sides of the building and only one register, so there tends to be two lines from both doors.)

Me: *to the customer at the front of the other line* “If you have decided, you can go ahead of me. I’m still deciding.”

Customer #1: *from the other line* “Thank you.”

(As he proceeds to the front counter, the customer who was behind me, Customer #2, speaks up.)

Customer #2: “Why did you let him through?”

Me: “I’m still deciding on what I’d like to order, so I let him pass so I wouldn’t hold up the line.”

Customer #2: “So you just let him pass? We have places to be and want to order as well! He should wait until after you and not break the pattern. You should learn some respect for everyone and not give anyone special treatment unless you give it to everyone!”

Me: *sigh* “If you’re in that much of a rush, you can go ahead of me as well.”

Customer #2: “D*** right I will!”

(Customer #2 pushes me aside as she moves in front of me to get to the counter. During the entire time she was ordering, she kept yelling at the employee about being too incompetent to work. After she and the next customer from the other line order, I step up to order. Whilst waiting for my order to be made, I wait in line to pay at the register. Upon reaching the register, Customer #2 is still near the register, looking through her order to make sure it’s right.)

Cashier: *to me* “Your order comes to [total].”

Me: “I’m sorry, but that’s much too low for my order.”

Customer #2: *upon hearing the price* “Yeah, he ordered much more food than me. Why is his food cheaper?”

Cashier: “Well, the customer that he let ahead gave extra money and paid for this man’s order.”

Customer #2: “And that makes it right? Nobody deserves special treatment unless everyone gets it!” *turns to me* “I demand that you give me money to pay for my meal!”

Me: “I will not. As you told me earlier, I should learn to respect everyone, but I’ve already learned to respect those who deserve respect. From the rudeness that you have shown, not only me, but the employees working here as well, you do not deserve my respect.”

Customer #2: *turning back to the cashier* “This man is rude to your customers! I demand that you refuse his order and kick him out!”

Cashier: “I’m not allowed to refuse service to any paying customer. If you’d like, I can get my manager and you can talk to him.”

Customer #2: “D*** right you will!”

(Completely astonished, I now have to wait at the register for the cashier to return so I can pay for the rest of the order, which results in the line being held up. Eventually, the manager comes out.)

Manager: “Is there something I can do to help?”

Customer #2: “Yes, you can get this piece of trash out of here.” *she points to me*

Manager: *looking at me, then back at her* “I will not.”

Customer #2: “Excuse me? I’m a paying customer, unlike this a**-hole who’s practically getting his meal free! I demand you get him out of here!”

Manager: “As I said, I will not. This gentleman is here at least once a week and is kind to each of us here. You, on the other hand, have shown that you’re willing to make a big fuss over something insignificant and holding up all the other customers. If anyone should be kicked out, it’s you.”

(All the customers and employees cheer in agreement.)

Customer #2: “How dare you speak to me that way! I’ll be calling corporate and getting this place shut down!”

Manager: “We’ll be waiting with the security footage to back us up.”

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Ten Items Or Less, More Or Less

| Right | September 20, 2015

20-items-in-shopping-cart-better-go-to-express-lane-thumb

All Scream For Free Ice Cream

| Surrey, England, UK | Right | September 20, 2015

(A coworker is working the ice cream counter with me nearby. The customers are a family of four and this happens when she has finished preparing the ice cream. When we ring up an item on our tills, it is stored on a list on the right hand side of the screen that resembles Excel cells. When we complete the payment process the cells’ background changes from white to red. Also, the previous transaction value, cash tendered, and change are at the bottom of the screen.)

Son: “I already paid you, lady! I put my money on the counter and you took it.”

Coworker: “No, I haven’t. I didn’t touch your money and the till clearly shows that I haven’t taken payment for it yet.”

(My coworker turns her till to emphasise this point, since I still have a complete transaction on mine I do the same.)

Father: “How dare you accuse my son of lying? I demand to see your manager!”

(I call the manager down.)

Father: “Your employee is claiming my son didn’t pay for his ice cream!”

Manager: “What did your son order, sir?”

Son: *ice cream scoop cup*

Manager: “I see this order is on the till, but the payment hasn’t been processed yet.”

Father: “Then she must’ve pocketed the note!”

Manager: “I don’t see any pockets on her uniform, but I’ll be happy to check the CCTV for you.” *points to the camera over the ice cream case, pointing over the counter on which my coworker’s till is*

Father: “Forget it! Enjoy the £10, you lying witch!”

(My manager checked the CCTV in the presence of the employee. The son did put the money on the counter but quickly pocketed it when my coworker was scooping the ice cream! We haven’t seen him since!)

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A Crap Tipper

| Jackson, CA, USA | Right | September 19, 2015

(I am dealing craps at a casino, and we only have one player at the table. He has won about $500, and keeps ranting about how he has just gotten there, and this is all winnings. After he finally changes his chips up and leaves, without tipping, we close the table. I get sent to a $25 blackjack table, where, lo and behold, the same player has moved to. He just happens to be changing up another $400, and he has the original winnings in his hand.)

Player: “Man, I’d love to tip you, but I’m still down for the night.”

Me: “You already lost all the money you won on craps? That must have been rough!”

(The player turned red as a beet and all but ran off. My supervisor was laughing too hard to yell at me!)

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