Roundup: The Most Popular Stories Of The Week

Not Always Right | Right | December 5, 2015

Shake off the week of bad customers… with even more bad customers! Find for your reading pleasure below, a roundup of the most popular stories of the last week (November 28th – December 4th 2015)!

See more roundups here!

Finally Sir(mised) The Situation

| Asheville, NC, USA | Right | December 5, 2015

(I am a rather petite woman with a micro pixie; my hair is no longer than an inch. I am holding the doors open for returning guests to our hotel. The uniform I’m wearing is unisex cut, but it is still rather obvious that I’m female. Rounding out the group of guests is an elderly couple with walkers and a somewhat younger-than-them woman making sure they get along all right, probably a daughter. The elderly couple are obviously more focused on walking than me.)

Elderly Gentleman: “Thank you, sir.”

(Neither surprised nor offended, I just giggle and welcome him through the door. The somewhat younger woman behind him STARES at me until she’s passing through the door. It’s actually getting rather creepy and I’m not feeling more uncomfortable than amused.)

Woman: “You know, if you grew it out we’d know the difference.”

Ice Cold Demands

| USA | Right | December 5, 2015

(My sandwich shop is located in a fairly affluent area of my city, between a well-known coffee shop and a smoothie shop, with whom we are on good terms. On this day, the ice machine has broken. A repairman is scheduled to fix it later in the day, but in the meantime my boss has instructed me to tell all customers about the lack of ice before selling them a drink. So far, none of them have had a problem. I’m serving a woman in her 40s during the middle of an extremely busy lunch rush.)

Me: “Would you like anything else with your sandwich today, ma’am?”

Customer: “Just a large soda, please.”

Me: “Sure thing! Just to let you know, our ice machine is currently not working, but the drinks are still cold. Will that be all right?”

Customer: *looking scandalized* “Excuse me? How am I supposed to get ice, then?”

Me: “Oh, well, some people have gone next door to [Coffee Shop] to get ice. They won’t mind giving you some.”

Customer: “Oh, all right, then.”

Me: “Great! Your total is [price].”

(She pays and then stares at me for several seconds. I smile uncertainly at her.)

Customer: “Well? Where is my ice?”

Me: “Um, you can just take it next door to [Coffee Shop] and—”

Customer: *looking as insulted as can be* “What?! You want me to go all the way over there and get it myself? Are you SERIOUS?” *looks to other customers for validation* “I mean, you call this customer service? YOU run out of ice and expect ME to pay the same price for a drink AND go find my own ice? I mean, honestly!”

(Startled, I look to my manager, who is as shocked by this outburst as I am. He looks at the 15 people still in line, then shrugs and nods, moving forward to take over my register. I grab the woman’s cup and run next door to the coffee shop. The barista fills the cup to the top with ice, and I run it back to the customer, who snatches it out of my hand.)

Customer: “THANK you. Was that so hard?”

(She marched to the soda fountain, dumped out all but two or three ice cubes, and filled her drink to the top.)

Wanted Proof But Got Overproof

| USA | Right | December 4, 2015

(I work at a chain shipping store. One of my coworkers is helping an older woman who wants to ship a package to a friend. She has a box that is inside a plastic bag.)

Coworker: “Ma’am, is there anything breakable in your package?”

Older Woman: “Yes. It probably needs to be bubble wrapped but you can just bubble wrap the box.”

Coworker: “Okay, that’s not a problem! Can I just take the box out of the bag to make sure the item isn’t moving around inside the box?”

Older Woman: “Sure, that’s not a problem.”

(My coworker takes the box out of the bag and notices that the box says that it contains a bottle of Crown Royal. In our state you cannot ship hard liquor without a number of serious licenses.)

Coworker: “Ma’am, what’s inside this box?”

Older Woman: “Shampoo.”

Coworker: “Ma’am, are you sure?”

Older Woman: “Yes, it’s just shampoo.”

Coworker: “Ma’am, do you mind if I check to make sure its just shampoo?”

Older Woman: “Sure, that’s not a problem.”

(My coworker opens the box and pulls out a full bottle of Crown Royal.)

Coworker: “Ma’am, this is a bottle of Crown Royal. You can’t ship this. It’s against the law.”

Older Woman: “No. It’s shampoo!”

Coworker: “Ma’am, this ‘shampoo’ is 80 proof.”

(The older woman grabs the Crown Royal from my coworker and quickly exits the store.)

Coworker: *to me* “I want that kind of shampoo!”

Wasn’t The Number One Problem At The Old Place

| Eugene, OR, USA | Right | December 4, 2015

(I recently switched from one big office supply chain store to another. Today is my first real day alone in the print center. A mother and her two kids come in near the end of my shift to make copies. I am working on another job behind the counter and everything is going smoothly until I hear her start whispering in a panicked tone.)

Customer: “Put that away! You can’t just do that wherever!” *pause* “What?!”

(At this point I’m curious and look up and see nothing wrong at first, but then I notice the giant wet spot on the carpet. Her four-year-old has just decided it would be fun to whip it out and pee all over the cart, his sister, and my self serve copy area’s floor.)

Customer: “Oh, he was just having some fun, but you should probably clean it up yourself since you are paid to deal with this kind of stuff, and I’m in a huge hurry.”

Me: “What?!”

Customer: *leaves, but not before buying her son every candy bar at the checkout*

Me: *radio* “Hey, Boss, so this just happened…”

Boss: “Are you serious?!”

Me: “Yep. What’s the protocol with this kind of stuff? This never happened to me at [Old Office Supply Store].”

Boss: “Well, welcome to [New Company], where s*** gets weird. Grab some disinfectant and a towel.”

Me: “S***.”

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