Knows Not What He Seis

| Santa Rosa, CA, USA | Extra Stupid, Holidays

(I work at the customer service booth of a major grocery store. Customers have to fill out a form to rent a carpet cleaner; I usually fill in information like the date and time for them. On the fourth of May a customer rented a carpet cleaner for 24 hours. The next day, he brings back the machine and I have him sign and date the return.)

Customer: “You got your dates wrong.”

Me: “How?”

Customer: “You put down the fifth. It’s May sixth, Cinco de Mayo. Didn’t you know?”

Needs To Be Coached On Buses

| Reykjavik, Iceland | Extra Stupid, Tourists/Travel, Transportation

Me: “These are your tickets, the bus is right out here—” *gestures to the door with a HUGE departures sign over it* “—and it will be marked with the tour name in the front window.”

Customer: “Thank you.” *the customer walks away, turns around and walks back to me* “Sorry, which bus is it?”

Me: “The bus is right out there and it’s the only one out on the lot.”

Customer: “Thank you.”

(Again he walks off, he walks out into the lot stares at THE ONLY BUS that’s there and then walks back to me.)

Customer: “Sorry, what number will be on the bus?”

Me: “The bus has the tour name in the front window and it’s the only bus departing at the moment.”

(The customer walked off for the third time, walked towards the bus, walked around the bus, and had almost walked off, when the driver caught up with him and escorted him onto the bus.)

The Route Of Shared Pain

| USA | Awesome Customers, Awesome Workers, Technology, Top

(I work tech support in a call center, which can involve long and draining days. I take a break and head down to the mall adjacent to us and am browsing some items in an electronic store. Many of the items are the same ones I provide technical support for. I approach an employee to ask a question about a sale they have on their wireless routers.)

Me: “Hi, I wanted to ask about these wireless routers.”

Employee: *suddenly looking scared* “…Yes?”

Me: “I notice the sale is for the tri-band routers, but does it also apply to the quad-band?”

Employee: *looking surprised* “Oh. Sorry, it’s just I’ve been asked very different kinds of questions today.”

Me: “Let me guess. They’re surprised you have to plug them in because they should be ‘wireless?'”

Employee: “Yes! How did you know?”

Me: “I work tech support across the street. I had a call today asking why the ‘box of Internet’ had to talk to the clouds, and ‘why was the Internet all the way up there in the first place?'”

Employee: “Can… can I give you a hug?”